Mount Vernon Healthcare Center

Why doesn''t anyone here besides the front desk answer the phone?! My mother and I have been trying to call for a few days, multiple times a day and the nurses stations never answer after we are transfered. My sister is there and we are trying to get updates, pretty difficult when the phone goes un...

Why doesn''t anyone here besides the front desk answer the phone?! My mother and I have been trying to call for a few days, multiple times a day and the nurses stations never answer after we are transfered. My sister is there and we are trying to get updates, pretty difficult when the phone goes unanswered.

Worst place in world

If you can avoid this facility, then do. We had few choices where to place my mother after a bad fall. She was bedridden and couldn''t reach anything that wasn''t right in front of her. Every day we questioned our decision to keep her at Mount Vernon Healthcare Center. She became comfortable with...

If you can avoid this facility, then do. We had few choices where to place my mother after a bad fall. She was bedridden and couldn''t reach anything that wasn''t right in front of her. Every day we questioned our decision to keep her at Mount Vernon Healthcare Center. She became comfortable with her CNA and so we were fearful of upsetting her with change when it took so long for her to adjust initially. Be aware that these issues are not due to the pandemic, this is the norm. This place has so many issues that are alarming. If you expect communication about your loved one, you may not have anyone answer your call. You would think that you might at least get a recording telling you that you have reached the facility. But this is not the case, the phone will ring at least 30 times and then you get hung up on. If you do get through, you may or may not get connected with a person. Often you need to leave a message if the inbox isn’t full, and you may or may not get a phone call back even if you talk to a person and they need time to find out the answer to your situation. This includes the nurses. My mother passed away last week. We were not given any notice that her health had declined to such a point that she was possibly living her last days. We were fortunate that we set up an in-person visit with her (that almost got cancelled because they were doing construction – figure out a plan B, MV!) and found that he condition had dramatically changed since we saw her 2 weeks prior. She couldn’t speak, eyes glazed over, couldn’t hold a fork for her to have a piece of birthday cake. And NOONE let us know about the change. Remember, it’s a pandemic. We can’t get in to check on her. Even if it wasn’t a pandemic, you would expect a call to be informed of a decline in health. By the way – don’t get me started about how they handled the pandemic. She died two days later. We were able to see her after she passed to say good-bye. We were floored by the condition of her room. We discovered unopened mail from as far back as June. It’s October. NOONE helped her opened mail that contained pictures and mementos intended to cheer her up and keep her engaged with family. In addition there were vases of completely dead flowers. SERIOUSLY, not one person could take the time to throw out dead flowers – even the social worker. How disgusting! Given that she couldn’t hold a fork the day we saw her, we have serious doubts that anyone was taking the time to feed her. Given that there was an unopened toothbrush that we gave the facility, we have serious doubts that anyone was helping her brush her teeth. Given that there was unopened mail, we have serious doubts that anyone was engaging her to ease the feelings of isolation she most certainly was experiencing. Over the years we’ve had meetings where we have expressed our concerns. They nod their heads and say “you’re right”, we should be better. We have even complained to the co-operate office, but nothing ever changed. Bottom line – this place is a living nightmare.

On Friday my father in law was sent to mount Vernon health center, the place came well recommened to us Well sat he was ready to be helped back to bed and the nurse told him she dont understand him ,well if you dont you get someone that does ,just from the day and a half from what I see I would not ...

On Friday my father in law was sent to mount Vernon health center, the place came well recommened to us Well sat he was ready to be helped back to bed and the nurse told him she dont understand him ,well if you dont you get someone that does ,just from the day and a half from what I see I would not recommend them .so my wife and I are going to look about taking him out and bring him home then fine people to help with his speech and helping him get strong .I rate them one star