Western Hills Retirement Village in Cincinnati, Ohio is a continuing care retirement community offering a spectrum of living options and medical support for older adults. The facility encompasses independent living, assisted living, skilled nursing, and rehabilitation services, enabling residents to transition between levels of support as their needs change. Residents have access to amenities such as dining services, social activities, and on-site medical care, designed to promote engagement and comfort within the community. The facility supports both short-term stays and long-term residency, aiming to accommodate a wide range of healthcare and daily living requirements.

Medical and personal care services at Western Hills Retirement Village include specialized support for residents with incontinence, ambulatory care needs, diabetes management, and those requiring podiatry or audiology services. Incontinent residents receive tailored hygiene support focusing on dignity and comfort, while ambulatory care is provided for individuals needing assistance with mobility and transfers. Diabetes care involves monitoring blood glucose, administering insulin or other medications as prescribed, and coordinating with dietary staff to manage nutrition. Podiatry and audiology services are available to address routine foot health and hearing needs. A therapy room is present on-site for physical, occupational, and speech therapy, supporting both rehabilitation and ongoing maintenance of resident wellness.

Assistance with activities of daily living is available according to individual need. Staff can provide some physical assistance with bathing and toileting, complete assistance with dressing, and support for self-care during meals. Reviews from residents and families reflect a broad scope of experiences regarding care and service quality. Positive feedback highlights caring and attentive nursing and therapy teams, successful rehabilitation outcomes, clean and welcoming environments, and good communication with families. However, there have also been reports of neglect, especially related to staffing issues on certain units and during nights or holidays. Some individuals have cited delayed responses to calls, unmet dietary needs, and inconsistent care as areas of concern, with specific mention of the second floor. Issues such as staff turnover, low staffing ratios, and administrative challenges have also been reported. Care quality at Western Hills Retirement Village appears to vary across units and shifts, with some residents experiencing high levels of satisfaction and others reporting significant shortfalls in compassion and responsiveness.

Costs at this community start at $3,100 and range up to $7,604. The average price in the community is $5,352, which is less than the average price in the area of $5,556. The cost of continuing care retirement communities in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.