Waterford Grand is a senior living community in Eugene, Oregon. The facility offers assisted living as its primary level of care, with additional services and accommodations for memory care and respite care residents. The community is designed to support seniors with varying needs by providing personalized assistance with daily tasks, including bathing, dressing, medication management, and mobility support. Specialized memory care is available for individuals living with Alzheimer’s disease or other forms of dementia, with trained staff providing structured routines and programs specifically tailored to residents experiencing memory loss. The memory care area is both secured and designed to reduce confusion and promote safety, featuring indoor and outdoor walking paths, clearly marked spaces, and environments geared to accommodate cognitive impairment.

Medical and care support services at Waterford Grand include access to occupational therapy, diabetes care, hospice services, and incontinence care. The nursing staff assists residents with ambulatory needs and provides oversight for those requiring additional supervision. Medication management programs are in place to ensure that prescriptions are administered correctly. In addition to clinical care, Waterford Grand offers several amenities intended to support both daily living and overall quality of life, including a wellness center, full-service barber and beauty salon, laundry and dry-cleaning services, and chaplaincy services in an on-site chapel. Regular wellness programs and organized social clubs are available to encourage residents’ engagement and community involvement, fostering opportunities for socialization and active living.

Transportation services at Waterford Grand include both complimentary and fee-based options for medical and non-medical purposes. These services support residents in attending medical appointments, shopping trips, and social outings, aiming to facilitate continued independence while connecting them with the wider Eugene area.

Feedback from residents and families about Waterford Grand is notably mixed. Many praise the facility’s physical setting, engaging activity schedule, professional nursing and hospitality staff, and the individualized attention received by residents. Multiple positive accounts mention staff members who help ease transitions and demonstrate compassion and professionalism. However, several reviews and reports also cite significant concerns, including recurring housekeeping and hygiene issues, high staff turnover rates affecting the consistency of care, and some allegations of neglect, particularly within the memory care unit. Reports have referenced gaps in management communication and transparency, as well as specific compliance concerns. Some families describe positive, personalized care, while others report dissatisfaction related to cleanliness, responsiveness, and staffing stability. Prospective residents and families are encouraged to inquire directly with the facility regarding current staffing, management oversight, and measures in place to address these longstanding concerns. As of mid-2024, no major new developments or reported management changes have been publicly announced.

Costs at this community start at $4,255 and range up to $4,725. The average price in the community is $4,490, which is less than the average price in the area of $4,890. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.