Waterford Estates Retirement Community, located in Hazel Crest, Illinois, is a senior living facility providing assisted living as its primary care type, along with additional independent living, memory care, and senior living services. The community is designed to meet a variety of care needs, helping older adults maintain their independence while offering necessary support. Residents may choose from several living options and benefit from a wide range of amenities, including restaurant-style dining, scheduled housekeeping, wellness programs, clubs, and exercise and yoga classes. The facility features attractive common spaces, an enclosed courtyard, and secured areas to support residents requiring memory care, as well as barber and beauty salon services to accommodate personal care needs.

The care and medical support at Waterford Estates include 12- to 16-hour nursing coverage, providing oversight for various health needs, including diabetes care and medication management. The facility offers a mental wellness program, incontinence care, ambulatory care, medication coordination, and podiatry services. Memory care services are delivered in a secured and structured environment, with dedicated staff trained to assist residents living with dementia or Alzheimer’s disease, ensuring secure entrances and exits to promote safety. The community is equipped to provide hospice care and can assist residents with activities of daily living, offering full support with bathing, eating, dressing, and toileting. Additional services are also available, including management of nutrition and specialized medical needs as required.

Transportation services at Waterford Estates include complimentary transportation and transportation arrangement for non-medical purposes, supporting residents in attending medical appointments, shopping, outings, and community events. This service is intended to enhance the residents’ access to off-site resources and recreational activities, though some reviews mention that the limited availability of bus transport may affect the frequency of group outings.

Families and residents generally commend Waterford Estates for its friendly, caring staff and variety of activities. The community is described as clean and well-kept, with inviting communal spaces and an atmosphere that many compare to that of a hotel. Administrative and care staff commonly receive positive feedback for their support and communication, especially during residents’ move-in transitions. While meal quality receives mixed reviews—with some residents enjoying the meals and others expressing dissatisfaction with nutrition options and portion sizes—most residents report feeling secure and comfortable within the community. There have been concerns raised in some reviews regarding professionalism among certain staff, slow response to maintenance requests, and occasional difficulties related to changes in care eligibility. Reports of theft and the handling of related incidents by management have also been mentioned. Despite these concerns, many families appreciate the value, safety, sense of community, and social opportunities available at Waterford Estates Retirement Community. As of mid-2024, there have been no major recent service changes publicly announced.

Costs at this community start at $1,960 and range up to $5,836. The average price in the community is $3,100, which is less than the average price in the area of $5,473. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.