The Hearth at Greenpoint is a senior living community located in Liverpool, New York. The facility provides assisted living as its primary service, with additional options for independent living and general senior living. Residents have access to a variety of personalized care plans designed to accommodate individual needs, with a staff available around the clock. The facility features a selection of spacious apartments, many with balconies, and offers amenities such as housekeeping, dining, and multiple community spaces. In response to evolving health guidelines, The Hearth at Greenpoint continues to implement safety protocols and maintains flexible visitation policies. There have not been any significant new developments or renovations at the facility in 2023 or 2024.

The Hearth at Greenpoint offers care and medical support in several key areas. Residents who require assistance with incontinence care, ambulatory care, and diabetes care are supported by staff trained to manage these health needs as part of comprehensive care planning. The community also provides specialized memory care services for individuals experiencing cognitive decline, with attention to secure environments and appropriate staff supervision. Medication management is available to ensure that residents receive prescribed medications accurately and on schedule. Assistance with activities of daily living, including full assistance with bathing, dressing, eating, and toileting, is provided for those who need higher levels of support. The facility includes a barber and beauty salon on-site for resident convenience, and offers a range of fitness programs, including yoga and chair yoga, to promote physical wellness. All services are delivered in English.

Transportation at The Hearth at Greenpoint is available to residents as a complimentary service. This transportation is designed to accommodate both medical appointments and non-medical outings or errands, allowing residents to attend personal, recreational, or health-related engagements as needed.

Resident and family feedback highlights several strengths of The Hearth at Greenpoint. Many praise the friendly and attentive staff, noting responsive service and efforts to foster a welcoming environment. Spacious, well-maintained apartments and clean, appealing community areas are often mentioned positively. Residents and families express appreciation for the robust activities program, accessible wellness and fitness opportunities, strong Covid-19 protocols, and the convenience of complimentary transportation. The dining program is often celebrated for its environment, though some concerns remain around menu choices and special dietary accommodations.

Negative feedback centers around reports of inconsistent staffing, delays in personal care, missed medications, and challenges in communication from administration. Some families have cited concerns about supervision, especially for residents requiring higher levels of care, including memory care. Occasional accounts mention lapses in safety and oversight, suggesting that staffing levels and management practices may affect care outcomes. Prospective residents are advised to evaluate the facility’s approach to direct care, especially with regard to medication management and response times. Overall, while the facility is generally well-regarded for its environment and many aspects of care, careful consideration is recommended for those with significant medical or assistance needs.

Costs at this community start at $3,113 and range up to $3,555. The average price in the community is $3,334, which is less than the average price in the area of $6,480. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.