Serenades at The Villages

We had had a good experience with memory care at Serenades at The Villages. Overall I am very pleased with the treatment of my wife and the care she has been given there.

They only do memory care at Serenades at The Villages, which set them apart from the other facilities. They do so much with their residents, and it's all geared towards memory care. It's great because it will be more focused on what my father needs. If anything was to happen to my stepmoth...

They only do memory care at Serenades at The Villages, which set them apart from the other facilities. They do so much with their residents, and it's all geared towards memory care. It's great because it will be more focused on what my father needs. If anything was to happen to my stepmother and I had to put her into some type of assisted living or independent living, she wouldn't be able to be anywhere near him. I can't come down to take her to visit him or vice versa, so that was a red flag for me. They don't take Medicaid either. Other than that, the facility was beautiful. The rooms were very nice. Everything was great there. We got there a little later in the day, so we didn't get to see as much interaction. When we got there, there was a couple who were sitting together watching television. There was a staff member who was sitting with them, and there was another resident there as well. The sales director took us on the tour, and he was fabulous. He made us feel very welcome. He understood what we are going through, what we have to do, and how hard it is. He was really good. He had a lot of stories. He was a problem solver. There was a woman who was freaking out about not having cash on her, but you can order fake money. They have things like that to make the residents feel comfortable. They have ways to interact with them, so you get the response that you're looking for. All the menus and activities looked good. Everything was great. Their facility was fabulous. They even have something to help with sundowning. They have some light things put into the ceiling. That was the only facility that we saw that. Their outdoor courtyard was really, really nice. It's in the middle of the buildings. The buildings are making a square around the courtyard. They could go outside, and you don't have to worry about them running off or escaping. For every door, they need a key. Nobody could walk in and out. You have to have either a key fob or a code or something, so that was really nice, just to have that sense of security that he would not be able to get up and just walk out.

Good facility, friendly staff, good housekeeping, and good communication. They did not provide the cognitive therapy that we were expecting. The meals were average. I would recommend this facility to family and friends.

I wish I had chosen Serenades from the beginning. Management is hands-on. They are attentive to the residents and responsible to the caregivers. They do return calls. They provide me with alerts on the times when someone is coming to visit my person. They ask if I have any concerns. Meals are ...

I wish I had chosen Serenades from the beginning. Management is hands-on. They are attentive to the residents and responsible to the caregivers. They do return calls. They provide me with alerts on the times when someone is coming to visit my person. They ask if I have any concerns. Meals are very good. I can't be there every moment, and I appreciate the care they provide to her and that they do what they say they're going to do. It’s definitely worth the cost.