Sapphire House is an assisted living facility located in Westerville, Ohio. The community is designed to provide support for individuals who require assistance with activities of daily living while offering a secure and comfortable living environment. Sapphire House specializes in both general assisted living services and memory care, and the facility is structured to support residents with varying care needs.
Care services at Sapphire House include comprehensive assistance with bathing, eating, dressing, and toileting for those who require full support. The facility provides both ambulatory and non-ambulatory care, accommodating residents with limited mobility. Specialized memory care is available, including a secured environment and trained staff to assist residents with Alzheimer’s disease or other forms of dementia. Medication coordination and management are provided to ensure residents receive their prescribed medications as needed. Sapphire House also offers diabetes care and incontinence care, with ongoing assessments to adapt care plans as residents’ needs change. A massage therapist is available to support residents’ physical well-being, and yoga or chair yoga programs are offered to promote mobility and relaxation. The operating language is English, and the facility is dedicated to maintaining the safety and comfort of its residents.
To foster a sense of community, Sapphire House offers clubs and organized groups where residents can engage in social activities and build relationships. The facility organizes both structured and informal gatherings aimed at promoting social interaction and personal interests. Family members are welcomed to participate in care plan conferences to stay informed about their loved one’s health and care progress.
Transportation services at Sapphire House are available for both medical and non-medical purposes. Complimentary transportation is provided, particularly for medical appointments, ensuring residents can attend necessary healthcare visits. Additional transportation is available at cost for personal errands, social outings, or additional needs beyond scheduled services. This ensures residents have access to essential services and community resources outside the facility.
Resident and family reviews of Sapphire House reflect a wide range of experiences. Some families have praised the facility for its cleanliness, updated amenities, and the responsiveness of staff in addressing resident needs. Positive reports highlight personalized attention, prompt communication, and a supportive, safe environment. Others have reported concerns regarding the facility's adherence to promised care standards, particularly as occupancy increased. Negative feedback includes issues with temperature control, inattentiveness from night staff, delays in medication administration, and inconsistent staff communication. Concerns have also been raised about the reliability of transportation, adherence to financial agreements, and overall follow-through on commitments. Collectively, these reviews indicate that resident satisfaction can differ significantly, with experiences ranging from highly positive to deeply critical depending on individual circumstances.
Costs at this community start at $5,506 and range up to $5,506. The average price in the community is $5,506, which is more than the average price in the area of $4,712. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
