Runk & Pratt at Leesville Rd

We transferred our mom to this facility [time frame removed] as restrictions from the pandemic were being lifted. From the beginning of our experience, we received stellar care. The Director of the facility actually picked my sister and mom up from the airport to assist with the transfer-way beyon...

We transferred our mom to this facility [time frame removed] as restrictions from the pandemic were being lifted. From the beginning of our experience, we received stellar care. The Director of the facility actually picked my sister and mom up from the airport to assist with the transfer-way beyond the call of duty! He went out of his way to ensure that our mom assimilated to the facility by checking on her frequently and making her feel special. We are so very grateful for his care and assistance in helping our mom transition. As many facilities around the nation were adjusting to post-COVID norms, so has POL. I have seen that they've struggled with finding and maintaining staff, which has made it hard to provide continuous care. However, I have also seen their efforts to hire personnel who go above and beyond to support their residents with care, compassion and dignity. Working with people who have Dementia can be very difficult, but POL staff seem committed to kindness and appropriate care for their residents. The new Director who was recently hired seems to understand the challenges of Dementia and how to provide quality care. Having a background in Hospice as a RN, she has the qualifications and experience she needs to implement her vision of quality care for her residents. As siblings we are grateful that our mom is in this safe space where she receives the kind of care she deserves.

The people are nice and the building is clean.