Porter Hills, currently managed by Brio Living Services, is a senior living community located in Grand Rapids, Michigan. It operates as a continuing care retirement community (CCRC) offering a range of care levels including independent living, assisted living, memory care, and skilled nursing. The facility encompasses several residential options such as apartments, cottages, and an affordable, HUD-supported building for low-income seniors. As part of recent updates, Porter Hills has expanded its capabilities in advanced memory care and rehabilitation, aligning its services with a holistic wellness philosophy. Since its integration with Brio Living Services, the community has focused on enhancing resident resources, amenities, and programmatic offerings.
Porter Hills is certified by Medicare and Medicaid and has participated in Medicare since July 1, 1976. The community provides a spectrum of clinical and supportive services, including occupational, physical, and speech therapy; on-site nurses; podiatry services; ambulatory and diabetes care; incontinence care; English language support; and hospice care. Specialized memory care programming and support for psychiatric issues are available, reflecting the facility’s commitment to serving residents with mild to advanced cognitive and behavioral needs. Assistance with activities of daily living—including full support with bathing, eating, dressing, and toileting—is provided to those who require it. Porter Hills features amenities such as a barber and beauty salon, and offers clubs and community involvement opportunities. Resident and family counseling services are available, along with structured resident and family councils.
The facility has a licensed capacity for 71 residents. Based on reviews, experiences with care and staff at Porter Hills are mixed. Positive feedback cites caring, attentive staff and successful COVID-19 safety measures, with some employees and family members highlighting strong teamwork and support. However, a number of reviewers raise concerns about understaffing, communication lapses, hygiene support, medication management, and handling of resident belongings. Some accounts reference potential resident neglect or abuse and high staff turnover, while others note the larger size of the facility can feel impersonal. These contrasting experiences indicate that while many residents and families receive thoughtful, professional care, others report challenges with maintaining consistent attention to resident well-being and clear communication. These factors may be important considerations for prospective residents and their families.
Costs at this community start at $2,194 and range up to $8,425. The average price in the community is $5,310, which is less than the average price in the area of $5,549. The cost of continuing care retirement communities in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
