Pine Ridge Alzheimer's Special Care Center

My mom was at Pineridge for 7 years. She was their longest resident until she passed away two years ago. We have a large family and pretty much one of us was there visiting each day, usually around lunch time. We liked that they had two wings. When she first moved in she was in the wing for the more...

My mom was at Pineridge for 7 years. She was their longest resident until she passed away two years ago. We have a large family and pretty much one of us was there visiting each day, usually around lunch time. We liked that they had two wings. When she first moved in she was in the wing for the more independent residents. There was activities all the time. Bingo, live music, socials, etc. As her disease progressed she moved into the other wing for more care. Incontinence, help eating and food designed more for her condition (puree, finger food, etc.). The facility was clean and in the 7 years they always seemed to be upgrading and remodeling/painting. The majority of the staff were very friendly. They didn't seem to have a high turnover in staff and they seemed to genuinely care about the people in their care. My mother had excellent care. 7 years is long enough to know how this place was ran.

My mom was a resident at Pine Ridge for just under 4 months. While her condition declined rapidly during that time it is my belief that lack of attention and poor staffing contributed to the speed of her decline. One of the reasons we chose Pine Ridge for my mother initially was because she had bee...

My mom was a resident at Pine Ridge for just under 4 months. While her condition declined rapidly during that time it is my belief that lack of attention and poor staffing contributed to the speed of her decline. One of the reasons we chose Pine Ridge for my mother initially was because she had been falling at home. They boasted a motion detector in every room. Within the first 15 days of her stay she fell twice, one of the falls resulted in a shoulder fracture. My mom was continent for the better part of her stay there, she even asked for and used the commode on the day she died. Despite that her caregivers insisted she wear diapers and refused to take her to the bathroom when she asked to be helped. My mom was not very mobile during her stay and eventually ended up slumped over in a wheelchair or sleeping in a recliner in the “safety room” where multiple residents were placed during the day requiring less staff to care for them. I repeatedly ask that she be allowed to lay in bed when she was sleeping, my requests were ignored. While there my mom developed a large pressure sore on her spine that was never reported to the family. She developed open sores on both of her feet that eventually led to larger wounds and necrotic tissue. She had very little if any oral care, her glasses were frequently missing, her hearing aids were often not in her ears at all and if they were they were improperly placed or not charged, she wore the same clothes for up to 4 days At a time and she often had food caked on her clothing and face. She had had a drastic change in her condition on the day she died that I only discovered when I went to visit her, I found her in severe respiratory distress, she passed away 3 hours after I had gotten there to see her. The entire experience at Pine Ridge was stressful, unpleasant and eye opening. My mom received poor care, they were short staffed, communication and follow up with family was lacking. Because of my experience with my mom at Pine Ridge I would not recommend it to anyone.

Before JEA senior living bought them out, they were great! Everyone loved their jobs, residents were kept clean, warm and taken care of. JEA came in, cleaned house and all good staff left. Now, residents are left in wheelchairs to sit in their filth, no stimulation, no support for families. Horribl...

Before JEA senior living bought them out, they were great! Everyone loved their jobs, residents were kept clean, warm and taken care of. JEA came in, cleaned house and all good staff left. Now, residents are left in wheelchairs to sit in their filth, no stimulation, no support for families. Horrible place. Unacceptable for the money they charge

My mom was at Pine Ridge just over a year and i couldn’t have asked for better facility to have her in. The staff were always looking out for my mom plus all the other tenants. There were always things for her to do to keep her busy and engaged. The facility was always clean, i don’t remember a ...

My mom was at Pine Ridge just over a year and i couldn’t have asked for better facility to have her in. The staff were always looking out for my mom plus all the other tenants. There were always things for her to do to keep her busy and engaged. The facility was always clean, i don’t remember a time of any smells as some of the other facilities we looked at. The food was fantastic we ate with her many times and never had a bad meal. The staff was always friendly to my wife and I as well as my kids. I know mom would get a little unruly at times and the staff always handled her with care and dignity. She had her nails and hair done at Pine Ridge which is a really convenient and reasonably priced. They showered her very regularly and cleaned her clothes which is a great service. In my moms last days the staff went above and beyond to tend to moms needs as well as the whole families needs. The price they charge monthly was lower than a lot of facilities in the Spokane area . As far as our family is concerned this is by far the best facility and staff in the Spokane area for anyone who needs this type of care. I highly recommend Pine Ridge Memory care for your loved ones.