Oakland Grove Health Care Center

My mother has been in their care for less than 2 weeks, She suffers from a brain impairment syndrome and the staff here released her to her OWN CARE knowing the situation as well with no communication to tell her family that she is no longer in their care. I have been calling non stop to speak with ...

My mother has been in their care for less than 2 weeks, She suffers from a brain impairment syndrome and the staff here released her to her OWN CARE knowing the situation as well with no communication to tell her family that she is no longer in their care. I have been calling non stop to speak with supervisor or a case/social worker and no one is available at any time of the day and no one is returning my calls. If you have someone who you love do NOT send them to this location.

My mother was here for a few weeks, due to a cognitive decline and a diagnosis attached to it. She had a history of elopement and was brought to this facility based on the decision of a court ordered temporary guardianship which is why a ankle monitor was put on her. While in their care the level of...

My mother was here for a few weeks, due to a cognitive decline and a diagnosis attached to it. She had a history of elopement and was brought to this facility based on the decision of a court ordered temporary guardianship which is why a ankle monitor was put on her. While in their care the level of communication was minimal. The staff on the floor were pleasant and it is evident they are good people trying to do their job but they are unable to provide updates and when we would ask for a call we would never get a call back. Even with the ankle monitor and all the security systems that are put in place in this facility my mother was able to not only take OFF the ankle bracelet but was able to LEAVE the facility. She was brought to the ED (per protocol) and then brought back. It is very evident that this facility did not provide them with background information about her (diagnosis, and why she is there) even though she was under their care. The hospital evaluated her and based on their own evaluation and not having anything to go on deemed her ok to go home. This facility decided to drop her off in a empty home knowing she is unwell and should not be left alone. They did not communicate with her court appointed temporary guardian to informed they of the decision, hours after being discharged we as a family have yet to hear back to understand how this happened. This review is not from a disgruntled family member but more a upset and unhappy one. I work in the health care field and I know how the systems work and how the law works , so ignorant we are not. But what I do know is that communication is key. Especially if court orders are in place. Families deserve to communicate with the appropriate workers especially the social workers in these types of facilities. We the family depend on it. Oakland Grove, you need to do better. It is evident that this facility needs a training on professionalism and communication. I hope this review will help me get answers because we are still waiting to hear from them to figure out why they just dropped off my mother who is cognitively disabled into a home alone and left to her own demise. Rethink sending someone you love here.