Monte Vista Healthcare Center

It has been such an awful experience. This home has an overall rating of 3.0. I wish my loved ones family had been included as to where they were to be placed. Kaiser decided this is the place. Before our loved one went to Kaiser and before placement at Monte Vista our loved one was walking , eat...

It has been such an awful experience. This home has an overall rating of 3.0. I wish my loved ones family had been included as to where they were to be placed. Kaiser decided this is the place. Before our loved one went to Kaiser and before placement at Monte Vista our loved one was walking , eating and talking and in a better state of mind. The nurses and administrators are so unprofessional , rude ,disrespectful to not only outside guests but the patients aswell. I have never seen our loved one like this. Our loved one is mot being cared for adequately. The first day there, our loved one sat in their urine for more than 5 hours. Then asked for something to eat and was flat out denied ,was told no. No concern for hunger or how the patient felt .The nurses yell and get angry with the patients aswell as the outside guests. The very sad part is our loved one has Dementia and is treated so poorly because of it. Mental/emotional, verbal (who knows of physical abuse ) and certainly neglect goes on at this place. I wonder if the nurses and administrators would change their way of caring for these sick elders if they were reported or being watched and or I walked in with a News Crew and put them all over social media for all its mistakes. So sad the level of care. If this facility is incapable of providing quality care if the nurses are not compassionate or committed enough to caring for the sick why do hey hire such employees and the facility lacks professionalism and management. The nurse don’t wanna talk to you or answer questions. They look mad ,not over worked, they just look so unhappy . I have the nurses name that was supposed to care for our loved one. The other day we contacted the facility, she had no information to provide us , kept saying she didn’t know call back and getting angry and yelling and racing her voice to my family member and not only did we then find out our loved one had been taken to a hospital, they did not make contact with us to inform us of the urgent matter or his condition , nor did they inform us of a COVID outbreak and were not allowing visitors. This saddens my heart and disturbs my soul. We need to do something about this facility and all others that lack in professionalism, compassion, dedication, social/people skills and human decency. Time to act

My mother was admitted today and she was left lying there with no food or water or care of any kind (bathroom?) for 7.5 hours until my brother came in to help her himself. She just had major surgery and chose to go to Monte Vista for care as she recuperates. This is clearly one of those facilities o...

My mother was admitted today and she was left lying there with no food or water or care of any kind (bathroom?) for 7.5 hours until my brother came in to help her himself. She just had major surgery and chose to go to Monte Vista for care as she recuperates. This is clearly one of those facilities owned by investors who see elder care as a cash cow and only provide the bare minimum to not be shut down by the government. I weep for the hundreds of thousands of old people who rot and even starve in facilities run only for quick profit. They’re a stain on our nation. Believe the bad reviews and write your local representatives to raise the standards of care at facilities like this.