Heritage Woods is an assisted living community located in Agawam, Massachusetts. The facility offers a range of living arrangements, including independent living, assisted living, and senior living options, designed to support residents with varying degrees of need. Heritage Woods is managed by LCB Senior Living and emphasizes an environment where residents can maintain a level of independence while receiving personalized support as needed.
Care and medical support at Heritage Woods include 12-16 hour nursing coverage, as well as medication management, diabetic care, and incontinence care services. Residents benefit from both non-ambulatory and ambulatory care offerings, and the staff can assist with various activities of daily living. Assistance is available for bathing and dressing, with staff providing full support, and standby supervision is offered during meals. Facilities for toileting are available for those who can manage self-care. The community also accommodates residents with psychiatric diagnoses and provides specialized memory care, featuring a secured area and staff with dedicated memory care training. Wellness is promoted through access to a wellness center, comprehensive mental wellness programs, and fitness and yoga classes; chair yoga and a wide variety of fitness programs are available to help residents remain active. Podiatry services and staff with Spanish language capabilities add to the comprehensive nature of medical support. Heritage Woods maintains an on-site barber and beauty salon and offers clubs and social communities, as well as specific programs targeting mental and physical wellbeing in the activity room.
Transportation services at Heritage Woods include complimentary transportation for medical appointments and transportation arrangements for non-medical purposes, helping residents attend social outings, shopping trips, or local errands as needed. This facilitates ongoing engagement with the surrounding community and reduces the burden on families to provide transportation.
Resident and family reviews indicate strong satisfaction with the quality of care and staff at Heritage Woods. Families regularly note the staff’s compassion, attentiveness, and responsiveness, especially during transitions such as moves between living areas or periods of illness. Social engagement is a hallmark of life at Heritage Woods, with a busy activity calendar and opportunities for both indoor and outdoor recreation. The environment is generally considered clean and homey, although some believe certain areas could be updated or improved with more outdoor space. Positive comments highlight diligence on the part of management, especially in communication and handling of challenging circumstances such as COVID-19. Food quality receives more mixed feedback; while some residents find meals enjoyable, others would prefer greater variety or improved temperature and taste. While a minority of internal staff reviews cite concerns about management and staffing, most residents and their families report high levels of satisfaction and appreciation for the safe, supportive, and engaging environment—especially in memory care areas—and express willingness to recommend Heritage Woods to others. There are no major reported renovations or new developments as of 2024.
Costs at this community start at $5,404 and range up to $5,404. The average price in the community is $5,404, which is less than the average price in the area of $7,960. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
