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Heritage Hall East
464 Main Street P O Box 348, Agawam, MA, 01001
Heritage Hall East
464 Main Street P O Box 348, Agawam, MA, 01001
Welcome to Heritage Hall East, a Nursing Home community located in Agawam, Massachusetts. The cost of the assisted living community at Heritage Hall East starts at a monthly rate of $2,000 to $9,815. There may be some additional services that could increase the cost of care, depending on the services that you may need. This community allows residents to have pets. It’s always a good idea to check when you visit the community to see if your pet will be allowed.
There are 14 hospitals within 25 miles of Heritage Hall East. The two closest hospitals are Mercy Medical Ctr which is 1.7 miles away and Shriners’ Hospital For Children (The) which is 2.1 miles away.
Some of the key amenities available at Heritage Hall East are:
- Pet Friendly
- Housekeeping
- Activity Center
- Clubs & Communities
Services and Amenities
Services
- Assisted Living
- Independent Living
- Memory Care
- Hospice
- Respite
Activities & Fitness
- Arts and Crafts
- Bingo
- TV / Movie Nights
Additional Features
- 123 Total Units
Dining & Nutrition
- Library & Computer Lounge
- Café with always available menu options
Safety
- 12 Total Deficiencies Reported
- 8 Health Standard Deficiencies
- 4 Health Complaint Deficiencies
- 1 Total Incidents Reported
- 2 Total Complaints Reported
- 0 Total Fines Imposed
Accommodations
- Telephone
- Wireless Internet
- Computer with internet access
- Outdoor Areas
- Salon / Barbershop
- Wifi / Internet
Care
- Certified by Medicare and Medicaid
- Medicare Participant Since 01/14/1986
- Offers Resident/Family Counciling
- Vision Care
- Podiatry
- Dental Care
Neighborhood
- Conveniently Located
Honestly, I feel very fortunate that we have such a wonderful facility in our immediate area. My Mom needs so much care that I am unable to give so its a relief to know she is in such good hands.
I have recently placed my mom in the memory support of heritage hall. I was very pleased on the first day how all the staff was friendly and smiled and introduced themselves to me and my mother. They were very on task with all the information they needed from me for my moms care and offered immedia...
I have recently placed my mom in the memory support of heritage hall. I was very pleased on the first day how all the staff was friendly and smiled and introduced themselves to me and my mother. They were very on task with all the information they needed from me for my moms care and offered immediately there information to make my moms stay comfortable. I was impressed the next day I came to visit her CNA remembered my name and was friendly and asked many questions so she could properly care for my mom. The administration booked a care plan meeting with me for the next day and the staff attended it and talked to me about goals for my moms care. They had already reviewed her information. The staff introduced themselves to me again and asked me what I expected from their facility and what I wanted for care for my mom. I was very impressed with the amount of detail and the amount of paperwork they asked for. They required all her medical history from doctors and facility''s before mom moved into their place. (honestly the facility mom was in before this did not ask for half of what Heritage asked for ) this place went the extra mile to make sure they had all medical history. It has been a few weeks since my mom has been there and I still love the place for mom. Staff is always welcoming, mom is happy. They are a very professional memory care unit. I was very impressed how they have a once a month zoom for the family''s on the floor updating us on staff changes, things happening at the facility, new policy''s, and very open to suggestions from the family''s. Open communication is a plus for me and this is a great option to offer the family''s. I am finally glad to be able to say "I am not a caregiver to mom, I am her daughter again!" Heritage has made this possible for me. Thank you to the staff at Heritage Hall Memory Support for making my heart full and my mom is in wonderful care.
Read moreMy husband has been at Heritage for nearly a year. He is always happy. He enjoys the activities. The staff is great. I''m grateful that he is being well cared for.
My Mom has been in the Memory support center for almost 5 years. I am giving them 2 stars for her nurse and aides. Otherwise I would give them zero. She has fallen at least 2 times resulting in her breaking her hip and getting sepsis. They have lost her clothes, personal items, dentures and recently...
My Mom has been in the Memory support center for almost 5 years. I am giving them 2 stars for her nurse and aides. Otherwise I would give them zero. She has fallen at least 2 times resulting in her breaking her hip and getting sepsis. They have lost her clothes, personal items, dentures and recently her glasses which we have waited over a month to get new ones even ordered. This is a person who is in a wheelchair and hardly ever leaves her room. The administration never answers the phone and when they do get back to you they tell you what you want to hear to appease you. I would move her but she is 97 years old with dementia and seems to like the staff. I haven’t heard of a nursing home that is any better so… I hope they don’t retaliate after reading this. EDIT: It’s been a while since I posted this review. I have had numerous meetings with the administrator since this post. They have worked with myself and my family to correct the problems we have encountered. She has new glasses and has been moved back to her original section with our preferred CNA.
Read moreMy mom has lived at Heritage Hall for a couple years now and through the covid sad times and many good times our family feels so blessed to have this community taking care of her. The staff is caring and kind, always keeping me up to speed with the going ons with mom and the community. I have never ...
My mom has lived at Heritage Hall for a couple years now and through the covid sad times and many good times our family feels so blessed to have this community taking care of her. The staff is caring and kind, always keeping me up to speed with the going ons with mom and the community. I have never been disappointed and thankful for their support and care of my mom❤️
Read moreThe level of compassion and care varied, most employees were excellent, very compassionate and cared for my father. But some employees were useless and in many cases they were short on staff. In this environment I get that sometimes we have to take what we can get for labor, but in a nursing home th...
The level of compassion and care varied, most employees were excellent, very compassionate and cared for my father. But some employees were useless and in many cases they were short on staff. In this environment I get that sometimes we have to take what we can get for labor, but in a nursing home there should be zero tolerance for employees who do not deliver a high level of care for the elderly.
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