Commons At Orlando Lutheran Towers

My parents have been very happy there!

Poor quality medical care/oversight, restrictive visitor policies related to inconsequential ID requirements, terrible customer service at reception, when calling facility answering service/individual is unprofessional.

I work at the Commons as Activity Assistant position. The management here is horrible at least in my department. Have talked with the administrator about it and nothing have been done.A lot of residents complaining about evening and night shift cna due to unplugging caller light and tge residents ar...

I work at the Commons as Activity Assistant position. The management here is horrible at least in my department. Have talked with the administrator about it and nothing have been done.A lot of residents complaining about evening and night shift cna due to unplugging caller light and tge residents are not getting the help they need. The managers and administrator are notified nothing have helped or been fixed , they always pretend like they have no idea that this issue or problem was going on. Also, residents asked for a healthy snack and tge manager said they cannot afford one . I suggest the managers of this place: 1) Be honest and open with your employees. 2) Do not discriminate your employees but value each of the good workers.. 3) Treat and take care of the residents equally not only who complain or writes a grievance. Lastly, favoritism is huge issue especially in the activities department. The activities director at the Commons has no clue how to manage her staff and work, the only thing she knows is how to teach her new staff keeping distance from old staff and controlling even how long the employees been in the bathroom. Fix the toxic environment. I Love the residents and coworkers .

My mom was in rehab room 121 for over a month on the second floor at 210 Lake Park location. I must say I was scared at first not knowing if she will be okay, That first night was rough but nurse Ben made me feel so comfortable letting me know she is going to be ok and re assuring me that mom will b...

My mom was in rehab room 121 for over a month on the second floor at 210 Lake Park location. I must say I was scared at first not knowing if she will be okay, That first night was rough but nurse Ben made me feel so comfortable letting me know she is going to be ok and re assuring me that mom will be taken care of. That first night he made me realize she is in good hands ...... Thank you BEN ( keep up the great work you''re awesome!!!!). Our experience there was beyond great. The room was clean always. she was taken care her needs was met they treated her like their mom. I must say they nurses and CNA''s are great. Nurses that took care of mom Ben, Troy, Sheena, CNA that also took care of mom Sarah, Marie, Rose (fill in one night from another floor) and a few others I cant remember their names, also the therapist and doctors they were beyond great and mom had additional kids :). If you can have more nurses and CNA like the ones on the second floor it will be awesome. I have a new family and blessed to have found a great rehab with great staff. The admin office staff was great. Ms. Ordell Reid made things so easy for me. I will recommend this facility to any one any day. The only down fall was the food. The meal was horrible many days mom did not eat the looks of it would turn you off. I think they need to get someone who take pride in what they are doing and cooking. Those patience are all human and deserve a nice tasty meal and looks good to eat. I took food for mom most and I mean most of the days. You need to take a closer look at the chef and re evaluate that. Service can vegetables is not good, all the vegetables was from a can. Please take pride if the food you are serving the patient. If that was me I would be a shame to serve the food. Even when they put the food on the tray it''s on there as if they don''t care. Please that''s all I think that need to change is the chef and they meals the prepare for those patients. Our over all experience was great we were treated like family. Once mom was happy I was happy. :) she is my pride and joy and my life line. We thank all of you ! many blessings. I will have to visit my Orlando Lutheran Towers 210 Lake Park family one day. I miss you guys Ben, Troy, Sheena , Sarah, Marie............... !!!!!! Keep up the great work .......!! Please re evaluate the kitchen chef and the food you serve !!! Again the Nurses & CNA''s the best !!!!