Wyant Woods Care Center

They dont care for the people staying there right

I have a dear friend who has been there for probably a year now and he''s in a miserable place. They''re very mean and rude to him and at one point he was pushed over in his wheelchair backwards. I''ve complained to several agencies and have contacted this company to explain the situation to have it...

I have a dear friend who has been there for probably a year now and he''s in a miserable place. They''re very mean and rude to him and at one point he was pushed over in his wheelchair backwards. I''ve complained to several agencies and have contacted this company to explain the situation to have it fixed to no avail. They keep taking things from him and this is just unacceptable. When I show up with arms full to give him supplies, they stare at me through the other door across the hall, while I''m standing there holding heavy items and they just take their time, walk out real slow to let me in. Then when I talk to them, very professional, they sometimes just stare at me and don''t even reply. Many times I''m greeted with sarcasm and I''m not making this up. I''m a professional and I''ve dealt with the public in many factors and many forms and I can tell you right now that this place needs to be investigated for possible abuse and/or neglect, by either the parent company or it''s investors. If something isn''t done, it''s going to come back on them, because I''m not sure if anybody else is doing what I''m doing, but I''m documenting everything. My friend was put there on his own accord. He''s just waiting on something so he can be released and he has been there over a year. It was supposed to take a couple months. This whole time has been one nightmare after another. he tells me everyday he feels like he''s in prison. And based on what I can tell, it sure seems like that. This company needs to wake up before they get in deep trouble. One last note, if anybody out there thinks I''m just blowing wind, take this into consideration. My father owned a private nursing home. I grew up while he had that business. I was in that facility everyday, working with my father, the nurses and aids. I know how a nursing facility should be run. I know how people should be treated. I know the despair of the elderly and how it''s very important to keep their spirits high. I know when somebody''s being mistreated. I know. Yes, I do know.

My brother-in-law was recently sent to this facility because of behavioral problems of dementia/schizophrenia. They suggested we not visit until he had been there a few weeks. I then got a phone call asking if I was his family member. When I answered yes, the caller stated "Well, he''s dead". I ...

My brother-in-law was recently sent to this facility because of behavioral problems of dementia/schizophrenia. They suggested we not visit until he had been there a few weeks. I then got a phone call asking if I was his family member. When I answered yes, the caller stated "Well, he''s dead". I don''t know if this is only ignorance or lack of humanity on the part of this employee or maybe its the attitude that since these people are old and some demented, that families don''t care about them. Either way, it made me worry about how the patients were cared for by these employees. I will not allow anyone else that I care for to darken the door. I am a practicing nurse and am often asked for recommendations. None for this place. Administration there needs to be more selective in hiring practices and to better educate their employees on how to deal with patients and families in stressful situations.

If you care about being respected, or valued, if customer service is important to you, do not come here. They have wronged me and has taken me on a 4 month process of excuses. Not once did anyone 1.) apologize or 2.) at least thank me for my patience. They gave me the silent treatment when they owed...

If you care about being respected, or valued, if customer service is important to you, do not come here. They have wronged me and has taken me on a 4 month process of excuses. Not once did anyone 1.) apologize or 2.) at least thank me for my patience. They gave me the silent treatment when they owed me money and disregarded my emails asking for an update on the process. When I finally Sent word to the administrator, then suddenly the business office manager emailed me back. This is unacceptable. She didn’t even begin the process that was supposed to have been done and completed within 2 weeks. Then if that wasn’t bad enough, gave me attitude. How many emails and phone calls do I have to make for something minor to be rectified. And not even an apology? As if it’s somehow my fault for not getting paid? I did my part. I’ve been waiting months to find out if they’re going to do theirs. Furthermore, I called 3 times tonight to ask for contact information to the administrator. 1.) That phone rang a total of 2 minutes before someone picked up. I did not get a name. And they somehow hung up on me without any indication why. I called again. It rang a total of 2 minutes again. I was told “give me a minute” and then I heard a dial tone. I called a third time. They did not know the administrators name, they didn’t know contact information, and then when I asked to be sent to his voicemail, they didn’t know how to transfer the call. Or they just didn’t care. This is egregious. No retirement home should be this bad. Why is customer service not top priority here? If people treat me with such disrespect and if I have to call a hundred times just to receive disrespect and attitude, why would I recommend this to a loved one? Why would anyone think that they care about customer service? Their website states that they are person-centered. The people they are centered on is themselves as has been displayed numerous times. Never do business with people who don’t care about basic courtesy.