Wellspring Health Center

PLEASE DO NOT GO TO WELLSPRINGS for skilled nursing. Avoid it at all costs! My grandmother was recently sent there after weakness from an illness. When she got there she was not on oxygen, was eating, and was able to walk. She was there for approximately 8 days before we switched her to another faci...

PLEASE DO NOT GO TO WELLSPRINGS for skilled nursing. Avoid it at all costs! My grandmother was recently sent there after weakness from an illness. When she got there she was not on oxygen, was eating, and was able to walk. She was there for approximately 8 days before we switched her to another facility due to rapid health decline and negligence from the staff. In those 8 days with Wellsprings the following events happened: ⁃ She fell two times due to facility not using gait belt with transfers. Note: Family was not notified of fall! ⁃ Not seen by the in house doctor until day 5. ⁃ Told us she was receiving all her medication to only find out a week later it had just came in and she was never given it. ⁃ Given orders for a stat x-ray on day 6 that was never completed! ⁃ Overall lack of communication between staff and staff and family members was lacking. When my grandmother was finally transferred, she was too weak to transfer independently and on put on emergency oxygen. The new facility promptly got chest x-ray and she was diagnosed with pneumonia the SAME day. They also checked her vitals/blood test which showed she was at critical levels and rushed her to the hospital where she died 3 days later. I truly believe the neglect from this facility ultimately led to my grandmother’s death. Please NEVER send your loved one here unless you are ready to stay with them 100% of the time and are ready to hold Wellsprings accountable. I only wish we would have transferred her out sooner as we believe the outcome would have been different.

My parent spent approximately a year in the facility. We paid of our pockets because we hoped she would not just receive physical care but actual “ memory care” as they professed to offer. ( activities to help inhibit loneliness, provide comfort etc). I visited twice a week at random times of th...

My parent spent approximately a year in the facility. We paid of our pockets because we hoped she would not just receive physical care but actual “ memory care” as they professed to offer. ( activities to help inhibit loneliness, provide comfort etc). I visited twice a week at random times of the day and I saw them provide an activity only once. She languished in her wheelchair alone in her room ( a prohibited, unsafe practice which a nurse said she would address) or in front of the tv. She lost ninety percent of her personal ( very nice)” clothing and wore rather sloppy outfits. Same socks more than one day in a row. There was supposedly an activity director but I don’t know why there were no activities (that I saw anyway). I didn’t call often but if I called the nurses I either could not get through get through at all or had to leave a message. I NEVER received a return call, even once. We once could not find her at the hospital they said they sent her to late at night after she had a fall. We called a number of hospitals to no avail. We called the nurse urgently hoping to find her and they never called us back. Through our own detective work we finally found her. On the plus side she was clean though her hair was not always very fresh and she had oral bad breath a lot. She never had any ulcers and they did treat the ones she came in with (resulting from a stay in rehab after a broken hip). They also called promptly if she had a fall and. Injury. Food was good. The facility was clean. However, Staff were often seen lounging with their cell phones out when things were slow and once a young man was semi dozing, head resting on the counter in the dining room for quite a while. . I never saw any staff make eye contact with her when serving her a meal. They’d slap a plate down and keep moving. No @hello, here you go, enjoy your meal”-. No interaction. It was overall rather sad. We removed her and she is now in a small group home where they care for her lovingly and constantly update us. They know her name, her interests, they even say a short prayer with her at bedtime. Mom is very religious, it’s a comfort to her.