Valle Vista Convalescent Hospital

One year ago today my 53 year old sister was transported from Mercy Hospital to Valle Vista because supposedly they were the only facility that would take a patient with a feeding tube. Kerry had had brain surgery and was going to Escondido to gain back her strength. The nightmare began when we arri...

One year ago today my 53 year old sister was transported from Mercy Hospital to Valle Vista because supposedly they were the only facility that would take a patient with a feeding tube. Kerry had had brain surgery and was going to Escondido to gain back her strength. The nightmare began when we arrived there late at night to find that the charge nurse had not come into work. Kerry was taken to a dingy (see pictures) "isolation" room at the end of a hall. The young staff started scrambling to get things set up. It took three attempts with different oxygen machines before one finally worked. I''m not sure if that was due to outdated machinery, faulty outlets....or both. There were NO pain meds and NO fluid (food!) for the feeding tube. We were rudely told that they were "working on it" but the meds may not appear before morning. My mother asked if she could stay with Kerry for the night since she was in an isolated room, she didn''t have what she medically/emotionally needed and she may need assistance with communicating due to her cerebral palsy-related speech challenges. She was told "No, that''s against our policy." With our hands tied, we reluctantly walked out of the place and prayed that Kerry would be safe for the remainder of the night. When we called early the next morning to find out when visitors'' hours started, we were told that we couldn''t come AT ALL because all the visitors'' slots were filled for the day. (Not one person had mentioned that protocol the previous night!) Feeling desperate, we decided to discharge Kerry from Valle Vista. Arranging a transport, getting the paperwork completed, etc. took many hours. Since Kerry was going to be leaving, I was allowed to sit in her room while the process took place. During that time there were a few caring aides that came in and out of the room and attended to her needs. I want to thank them for that! As I was leaving, the woman at the desk apologized for the disastrous experience we had dealt with the night before. She admitted that Kerry would probably get better care if we were in charge. Sadly, we lost Kerry a short time later. Valle Vista was--and will always be--part of the trauma that we experienced in her final days. I wouldn''t recommend that anyone allow Valle Vista to be in charge of a loved one. You have other choices!

The Valle Vista team is Awesome! The building is clean and they take great care of their residents!

Totally recommend this place the communication it’s very good and staff it’s outstanding, they truly care.

Valle vista Nursing and rehab it’s a very nice, very clean facility and very caring staff, I have my family member getting rehab and we are very happy with the entire team.