Tuscany Village

Following my wife''s hospitalization and chemotherapy regimens, she was admitted to Broadmoor Medical Lodge for Rehab and Recovery. During the 2 months that she was a resident at Broadmoor, she received Physical and Occupational Therapy and Nursing Care nearly daily. Without exception, the Physical ...

Following my wife''s hospitalization and chemotherapy regimens, she was admitted to Broadmoor Medical Lodge for Rehab and Recovery. During the 2 months that she was a resident at Broadmoor, she received Physical and Occupational Therapy and Nursing Care nearly daily. Without exception, the Physical Therapy Team was outstanding. They were able to move my wife''s condition from bed-bound and unable to feed herself to being able to walk with her walker (albeit with assistance). It is our opinion that without the care she received from Broadmoor, she likely would not be here today. Thank you Steve, for the care and consideration that all of the staff extended to my wife and family. God bless you all.

I am writing a review as my mom stayed here previously and my family had some concerns. However she recently had a fall and for recovery after her surgery we utilised the facility again with the main reason we were able to stay there 24/7 whilst she was there. I will do my review first then followed...

I am writing a review as my mom stayed here previously and my family had some concerns. However she recently had a fall and for recovery after her surgery we utilised the facility again with the main reason we were able to stay there 24/7 whilst she was there. I will do my review first then followed some suggestions (and I’m not an expert in this field, but in my job I inspect hospitals in London, England for various issues around information security and staff adherence to the organisations policies. Contrary to what my family told me about the first stay of my mom as I wasn’t here, this time I must say overall the staff was wonderful, very welcoming, engaging and professional. My mom was there just over 2 weeks and they treated her very well. I would recommend for anyone needing to utilise a facility such as this. I would also recommend if at all possible family attend or stay as much as possible. Not to just watch staff etc but also to ease any anxiety or stress of your relative. Especially if they never been away from their regular environment. Now to owners or management, I was extremely impressed with the staff in general. There were a few things I think can be worked on as maybe more of awareness training than someone being unprofessional. Out of all the encounters with staff estimated 10-15 different staff in the two week period my mom was there , one staff when providing medication and I understand that staff are dealing with a vast number of patients and keeping a schedule. It was only one staff that seemed to be almost robotic when my mom didn’t want to take medication which had been properly crushed and mixed in apple sauce, mom refused to open mouth wide this was forced into her mouth. I do understand importance of giving medication but I noticed with other staff they just didn’t force the issue they just came back later. So staff should be aware importance of being patient as their patients may be dealing with various issues. Next issue I think needs to stress to staff, regardless of how many times an individual patient buzz, screams etc even if majority of the time it’s trivial. Understanding staff may not be able to come immediately. What occurred the first night we were there and it occurred on several days in the day as well as the night. Patient screaming at the top of their lungs for more than 10 minutes (possibly longer) before staff would arrive to turn buzzer off and see what the issue was. Again yes you will have several times whereby the issue isn’t serious or even health related but as I stated I do inspections, you never know when the one time it actually will be health related and a life and death situation. I would expect the family as well as the staff wouldn’t want to be in the position of having something go horribly wrong and something could have been done to save or relieve pain from someone who really needed it. Finally my last comments would be with regards to your review page, I only originally read like 20-30 where family complained or had negative feedback regarding their experience. What I found helpful and productive for staff, management and families and other potential clients. Is follow-up to reviews that are posted be it good or bad. Of course this would be with the patient/families consent as well as staff (with any identifiable information removed before posting). Example with my feedback if what actions if any had been taken regarding more training awareness for staff, any new SOP or updates to Polk that may address anything stated. With those specific issues not mine but whereby something occurred, the review states something negative, there’s an acknowledgment of their review but no follow up to not to admit, condone etc but if any lessons were learned from the matter and had this been relayed to the family and if so any response from the family if they were satisfied with actions taken etc. Again thanks again for the service we received, the facility was absolutely clean, staff was supportive m the activities for residents were fantastic.