Trustwell Living at Rock Run Place

My mother lives at Rock Run Memory Care. It''s approaching a month and I am delighted with the experience. Mom is a different person. She''s got some of her old magic back. We did a lot of diligence and took our time before choosing Rock Run and it has exceeded my expectations. My sister and I indep...

My mother lives at Rock Run Memory Care. It''s approaching a month and I am delighted with the experience. Mom is a different person. She''s got some of her old magic back. We did a lot of diligence and took our time before choosing Rock Run and it has exceeded my expectations. My sister and I independently had the same initial conclusion upon completing the first visit. There was a different vibe about Rock Run. It''s clean and bright. It felt more like a community than an institution. It feels more alive. There seems to be a strong personable connection between and among staff and residents. It''s like a family. The activities are amazing. Other facilities had activities, but the choices at Rock Run seemed to be more something Mom would get in to. We imagined she might passively watch some activities and would have considered that a win, but she jumps right in. Indeed, the activities were a definite swing factor in our choice of Rock Run. We want to maximize Mom''s life. We did a lot of research to get here. My sister and I canvassed friends, neighbors, and coworkers for their experiences and recommendations. I searched the online reviews (knowing the most dissatisfied are also the most outspoken). We also wanted a different perspective from the medical community, so we also got recommendations from a physical therapist and a hospice nurse who visited facilities. Recommendations converged and we narrowed in on 3 candidates and 2 alternates. I called these facilities and had about an hour initial discussion with each on the phone. Then we visited the top contenders. My sister and I separately digested and we came back with the same conclusions. I questioned if we had just caught some facilities at non-optimal times, and we revisited the top two choices targeting areas we wanted a second peek at. The second visits reinforced our initial conclusions. I asked to meet with some resident''s families and they were quite pleased. Some had experience with other facilities and chose to move their loved ones to Rock Run. Our second choice would have been good care, but Rock Run is outstanding. The secret sauce at any Memory Care is the staff. At fear of leaving out many (as some are still faces without names) here are some of the stars: Amanda - guided the journey Sherry, Ronna, Susie, Shay (Nursing staff, so many names to remember) Robbie and Luanne - 2 forces of nature in activities. Kiki - cook and admirer of Mom''s crafts Receptionist

I am so pleased that we found Trustwell Living at Rock Run Place! My mother-in-law was at a different memory care facility, and we were so unhappy with the care. This place gives her the best care. Every one is caring and helpful. The facility is very clean and inviting. It has taken off our shoulde...

I am so pleased that we found Trustwell Living at Rock Run Place! My mother-in-law was at a different memory care facility, and we were so unhappy with the care. This place gives her the best care. Every one is caring and helpful. The facility is very clean and inviting. It has taken off our shoulders the worry of her being well cared for.