The Sheridan at Park Ridge

The Sheridan at Park Ridge felt like a swanky hotel. It was very nicely decorated and very pretty. I wasn't 100% happy with the layout. They have all of their common areas on the first level and the residents live on the second, third, and fourth floors. Rather than having little nooks and cran...

The Sheridan at Park Ridge felt like a swanky hotel. It was very nicely decorated and very pretty. I wasn't 100% happy with the layout. They have all of their common areas on the first level and the residents live on the second, third, and fourth floors. Rather than having little nooks and crannies where people can sit and read a book or chat, the hallways were more like hotel room hallways where there was just row after row after row of doors. So, it wasn't quite as homey. It felt more like a hotel. I was pretty impressed with the staff that I met. They had a hair salon, and I like the fact that The Sheridan has signed on a third party for all the physical therapy. They bring an outside company onsite and they do it right there for the residents, and it seemed a little bit more professional to me. They also can go out on field trips. They have a grand piano in their main lobby and they have entertainers come and perform there.

The Sheridan at Park Ridge was a little further from my home, but I liked it. It seemed nice, and comparable with where she is now.

Absolutely the worst experience, mostly from executive team. Care team did the best they could with the limited staff members they had on, way under requirements for the amount of residents there. They used a temp service most of the time which was not effective. No memory care director and no memo...

Absolutely the worst experience, mostly from executive team. Care team did the best they could with the limited staff members they had on, way under requirements for the amount of residents there. They used a temp service most of the time which was not effective. No memory care director and no memory care activities staff were staffed during my loved ones stay, so it was very unorganized and there were no activities to do. They plopped a few residents in front of the tv and called that their activities. Housekeeping was barely done as bathroom floors always had urine and feces on them. Showers were not monitored, my loved one went three weeks without one as we discovered when moving them out. Soiled diapers left in room for days without discarding them, I blame limited staff on that. Only decent thing was the food options for them. Other than that, it was a horrible experience. Borderline neglect on many levels. They even messed up their medicine two times. When handling the issues, executive director was very unprofessional and rude. I highly advise against placing your loved one here.

The Sheridan at Park Ridge was wonderful. The facility was very clean and very nice. Our favorite thing was that the garden was right off the memory care. The rooms were very nice. They were not huge, but perfect for what my mother-in-law needed. Their dining area was very clean and very nice. The s...

The Sheridan at Park Ridge was wonderful. The facility was very clean and very nice. Our favorite thing was that the garden was right off the memory care. The rooms were very nice. They were not huge, but perfect for what my mother-in-law needed. Their dining area was very clean and very nice. The staff was wonderful, accommodating, and answered all my questions. We met some of the people that run the activities. They do bingo, art, and singing. You are also included in the regular assisted living when they have different performers. They have little outings on their bus. They have a big TV and sitting area.