The Reserve at Thousand Oaks

Our family was received with nothing but warmth and kindness from the entire staff and the residents at The Reserve. Our every need was addressed and the staff couldn’t have been more accommodating during the moving process. We are so grateful that we found such a beautiful, friendly and caring pl...

Our family was received with nothing but warmth and kindness from the entire staff and the residents at The Reserve. Our every need was addressed and the staff couldn’t have been more accommodating during the moving process. We are so grateful that we found such a beautiful, friendly and caring place for our mom and dad. We highly recommend The Reserve!

1.Do NOT "trust" that the medication oversight for your loved one is being strictly adhered to and understood! Staff members are rewarded with retaining employment after injuring elder resident by not administering necessary prescribed medications for several days! Employees still allowed to adminis...

1.Do NOT "trust" that the medication oversight for your loved one is being strictly adhered to and understood! Staff members are rewarded with retaining employment after injuring elder resident by not administering necessary prescribed medications for several days! Employees still allowed to administer medications after gross negligence. Management may respond to this review otherwise but will NOT be truthful . Their primary goal is to keep their rooms filled and to not properly address their managerial shortcomings to all I am stating here in this very honest review. 2. Do Not expect "quality" food and consistency for your loved ones. A constant revolving door of chefs . 3. Do Not expect and assume that your loved ones'' apartment is being cleaned appropriately. Housekeeping is horrific! For this reason, I had to physically clean my mother''s room myself to ensure cleanliness! 4. Do Not " trust" that your loved ones belongings are safe. My mother had purse, money, gift cards, perfume & clothes " Stolen" by staff members during the time she lived here. Management assumes No responsibility for these misdeeds. If you " ask" them to call the police to make a report, they will do so, but it''s done just to appear they are doing the right thing. They will interrogate your loved one , when they should be addressing their internal staff issues in this regard. 5. There are NO , " NO Security Cameras" on The Reserve property! I was told that when MBK bought property ; security cameras were dismantled ! They feel No need to invest in securing residents on property to this degree. To make matters worse; they run on an absolute ghost staff at night! It''s absolutely a terrible feeling to not have adequate staff on premises at all hours! MBK''s goal is to make money like every other business ; but Assisted Living Communities are a business that potentially could be the matter of life or death if appropriate and well trained staff are not present 24/7. 6. Make no mistake, management will insist they follow industry standards and they meet industry standards. Sadly , industry standards bar is not set high enough to protect our loved ones on so many levels ! But rest assured , when residents receive their " Annual Rent Increase" of 8% to 10% , at The Reserve , they will be told the costs of operations have gone way up; Yet , there will be less Staff, Sub-Par Food , No safer an environment & the same negligent staff members still employed who oversee medications for your loved ones. And sadly those employees that are capable will be exhausted from working double shifts! How is any of the above a benefit to seniors who deserve so much more , heading into the last years of their lives? 7. Do " Not" expect handicap accessible accommodations in majority of apartments. Be fully aware that if wheelchairs are needed as your loved ones age; bathrooms are not built or remodeled ( yet) to accommodate easy and smooth transfer from chair to shower and toilets. 8. Management spent millions of dollars updating the lobby area, dining area and "hallway " carpets BUT ZERO improvements to Residents rooms where they LIVE! MBK offers the " illusion of appearances" to prospective renters that The Reserve is updated versus investing in New Fresh Carpets in Apartments, Investing in Central Heating/Air in main building , security camera systems on property, changing Lightbulbs throughout property on light posts for night safety and turning the lobby patio lights on as a daily practice for night safety and last but certainly not least; they say they pay their staff to industry standards and yet staff retention over the years has been extremely POOR! They make excuses for it but truth be told ; the best caregivers leave to earn better wages and benefits ; others leave to go back to school etc But bottom line seniors need and crave consistency!!! Once they become bonded with caregivers ; they end up resigning.