The Pearl At Kruse Way

If only there was a way to give less than one star! Let me be clear -- if you have someone you love, DO NOT allow them to be placed here. I would not trust this facility to care for my cat. While my father was in their care, they gave him the wrong medications, did not prevent him from falling (d...

If only there was a way to give less than one star! Let me be clear -- if you have someone you love, DO NOT allow them to be placed here. I would not trust this facility to care for my cat. While my father was in their care, they gave him the wrong medications, did not prevent him from falling (despite being there for a broken hip), and left a UTI untreated for 4 days. When visiting my father through the window, I noted that a bandage on a wound was dated almost a week previously, meaning that his wound had not been treated in almost a week! I received almost no communication from staff, despite constant emails and phone calls requesting updates. My attempts to call were often futile, having to call 10-12 times before anyone answered the phone and, more than once, having them answer the phone, set it on the counter and walk away. Ryan Lockwood, the director of this facility, made excuses and told a different story to family members and other health workers trying to get information. When it came time to discharge, they acted like they had never discharged a patient, with no discharge paperwork being shared until the last minutes and no DME ordered. In addition, they sent the WRONG patient discharge paperwork first! When my dad arrived back at his assisted living, dirty laundry, empty water bottles and used gloves had been packed. Overall, the staff appears to be understaffed at best and incompetent at worst. Ryan, in particular, lacks any compassion for families and was completely resistant to communicating in any way until threats were made. Overall, my father declined significantly while in their care. This is NOT a rehabilitation facility -- it is warehousing of old people. Beware!

Mom went into skilled nursing after a hospital stay for a bad fall as a rehab patient.The Pearl was chosen based on experience from a family member and its’ proximity to family for visitation. On the phone they are excellent, good access and clear information. On person we had a rough start. Mom ...

Mom went into skilled nursing after a hospital stay for a bad fall as a rehab patient.The Pearl was chosen based on experience from a family member and its’ proximity to family for visitation. On the phone they are excellent, good access and clear information. On person we had a rough start. Mom has orthostatic hypotension. but there was no real way they could monitor her getting out of bed. This caused us great alarm and worry. The care givers were kind and helpful, but it often took them a long time to answer a call button. The assessment done on day 3 was very disturbing, and most of the talk was about insurance vs a care plan for mom. We wanted to know specific goals they had for her to achieve before discharge, but they were not delivered to us well. We got a written report, but again, verbally the conversation was unclear and frustrating. Nurses seemed well trained and helpful. The door to visit locks when the receptionist leaves, which has no set hours. When locked, one of the care staff has to come and open the door. You can wait awhile for this. Working with Social Services on discharge was great! They were accessible and helpful in navigating the steps including ordering a wheelchair and transportation home for mom.

My 92 year old mother stayed at the Pearl for 2 weeks to recover from Covid (the Pearl is a State mandated Covid unit). Overall, we were very pleased with her care. The staff was compassionate and did their best to make my mom comfortable during her stay. The nursing staff was very professional, kno...

My 92 year old mother stayed at the Pearl for 2 weeks to recover from Covid (the Pearl is a State mandated Covid unit). Overall, we were very pleased with her care. The staff was compassionate and did their best to make my mom comfortable during her stay. The nursing staff was very professional, knowledgeable, and conscientious about understanding her health history. When my mother had health setbacks while she was at the Pearl, the nursing staff acted appropriately and expeditiously. I received regular communication from the nurses, administrators, and other caregivers throughout the duration of my mom''s stay and always felt that they were genuinely concerned about her well-being. I was impressed by the competent care my mom received and think that some previous negative reviews of the Pearl don''t reflect our experience. Also, I understand that the Pearl is now under new management and has been making important changes over the last few months to improve the quality of care. I hope people who are thinking about a stay at the Pearl take this into consideration. Thank you to the staff at the Pearl for helping my mom recover from Covid!

My parents both contracted Covid 19 in their assisted living facility and were transported to The Pearl for their recovery. I appreciate that the staff at the Pearl recognized when they both (at different times) needed to go to the hospital for more comprehensive treatment. I appreciate the way the ...

My parents both contracted Covid 19 in their assisted living facility and were transported to The Pearl for their recovery. I appreciate that the staff at the Pearl recognized when they both (at different times) needed to go to the hospital for more comprehensive treatment. I appreciate the way the in-house doctor, nurses and staff cared for my parents, helping them get stronger (with physical therapy), attending to their needs and providing delicious and nutritious meals. The reason I know they were so well-cared for is that my mom (whom I spoke with twice a day during their whole illness) was relaxed and happy (once on the mend), able to be near my dad (one room over) and trusting the care HE was getting as well as her own care. I did have trouble getting calls returned when I would leave messages at the nursing station. And there was one final issue that led to my dad''s re-hospitalization upon his return home: A suspected UTI went undiagnosed (the specimen was lost in the lab there) when the order to retest was not included in his discharge papers, and only in a note on his medication list. I got an immediate response to talk through this issue from The Pearl''s end (the really serious fumbling of the retest, diagnosis and treatment happened back at my parents'' Assisted Living, then Skilled Nursing facilities in their community). I appreciated The Pearl owning the mistake and pledging to retrain their staff so it won''t happen again. ...And that they asked about my parents. Being so far away and unable to see my parents during their illness, I was relieved to know they were getting really great care at The Pearl.