The Pavilion at Great Hills is an assisted living and memory care community located in Austin, Texas. This facility provides support for individuals who require assistance with daily living activities, as well as those experiencing memory-related conditions such as Alzheimer's disease and other forms of dementia. Residents at The Pavilion at Great Hills benefit from a secure environment with access to outdoor walking paths, communal spaces, and a range of on-site services designed to support both physical and mental well-being.
Care and medical support at The Pavilion at Great Hills are structured to address a variety of needs. Personalized care plans guide the assistance provided, enabling staff to offer support with bathing, eating, dressing, and toileting for residents who require full help with these activities of daily living. Medication management services are available in both English and Spanish, and the facility supports residents with diabetes care, ambulatory and incontinence needs. For those in memory care, the community provides a secured environment and specialized programming, though some family feedback notes concerns regarding staffing and the presence of medical personnel in memory care areas.
The Pavilion at Great Hills offers additional amenities that enhance residents’ daily experience. Fitness programs—including yoga and chair yoga—are provided, as are assorted clubs and community activities suited to a variety of interests. The on-site barber and beauty salon, as well as massage therapy and regularly scheduled social events, contribute to residents’ quality of life. Podiatry services are available, addressing foot care and mobility needs. The activity calendar is described as active and varied, providing many opportunities for engagement.
Transportation services at The Pavilion at Great Hills are arranged for both medical and non-medical purposes. Complimentary transportation is offered for standard trips, while transportation at cost is available for additional needs or destinations outside the normal range. These services support residents’ access to medical appointments and facilitate participation in community outings or errands.
According to resident and family feedback, opinions of The Pavilion at Great Hills vary. Many reviewers highlight the cleanliness of the facility, aesthetically pleasing environment, and a friendly, supportive atmosphere. The staff is frequently commended for attentiveness, compassion, and the ability to communicate effectively with families, particularly during transitions. Positive experiences often include satisfaction with the quality of meals, activities, and general upkeep. Conversely, repeated concerns have been raised about staff turnover, understaffing—especially in memory care—insufficient medical personnel, and administrative shortcomings, including inconsistent communication and difficulties with laundry or housekeeping. Experiences tend to be more positive in the assisted living section, with families of memory care residents more likely to report unmet expectations. Prospective residents are advised by reviewers to carefully tour the facility, stay involved in monitoring care quality, clarify staffing details, and maintain close communication with the management team.
As of mid-2024, no significant changes in ownership, core services, or facility accreditation have been publicly reported for The Pavilion at Great Hills.
Costs at this community start at $2,995 and range up to $6,894. The average price in the community is $4,944, which is less than the average price in the area of $4,981. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
