The Heritage at Twin Creeks is a senior living community located in Allen, Texas. This facility offers a continuum of care primarily centered around assisted living, along with options for independent living and dedicated memory care. Residents have access to support for activities of daily living, including full assistance with bathing, eating, dressing, and toileting. The Heritage at Twin Creeks is designed to accommodate the diverse needs of older adults, including individuals managing Alzheimer’s disease and other forms of dementia.

Care and medical support at The Heritage at Twin Creeks encompasses multiple specialized services. Memory care is provided in a secured environment with programming and physical spaces designed to support those with cognitive impairment. Staff members are trained to accommodate memory loss and provide incontinence and ambulatory care, including for individuals with diabetes and those requiring medication management. There are on-site visits from optometrists and podiatrists, and residents may access the services of massage therapists. The facility also accepts individuals with psychiatric conditions as part of its care population. Indoor and outdoor walking paths are available, promoting mobility and safe exercise, while fitness programs, including yoga and chair yoga, are offered regularly. Social engagement is encouraged through clubs, community activities, and a dedicated calendar of events. Additional amenities include a barber/beauty salon and regular opportunities for outings and family-centered gatherings.

Transportation services at The Heritage at Twin Creeks include complimentary transportation for essential trips, such as medical appointments, and transportation at cost for other non-medical purposes. This service is intended to assist residents in accessing healthcare and community resources, as well as maintaining social connections outside the community.

Resident and family feedback commonly highlights the facility’s caring staff, thorough family communication, and varied activity programming as strengths. Many mention well-organized transitions between care levels and frequent opportunities for resident engagement. However, recent reviews raise concerns about staff turnover and communication issues, especially during management changes and weekends, as well as inconsistent staffing in memory care and delays in response to maintenance requests. Despite these challenges, most families note positive experiences related to staff attentiveness and resident well-being. The facility remains recognized for its clean environment and range of services, with ongoing opportunities for social, fitness, and wellness activities. As of the latest publicly available information, the community has not reported major changes to its care offerings.

Costs at this community start at $3,800 and range up to $5,225. The average price in the community is $4,512, which is less than the average price in the area of $4,635. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.