The Haven Highland Creek is a senior care facility located in Charlotte, North Carolina, focused primarily on providing memory care for individuals with Alzheimer's disease and other forms of dementia. Assisted living services are also available for residents who require help with daily activities. The community is designed to offer a secure setting, with access control and monitoring intended to ensure resident safety, particularly for those prone to wandering due to memory loss. Personalized care plans are developed for each resident, and 24-hour supervision is maintained to address health and behavioral needs. Amenities at The Haven include secured outdoor spaces, common areas for social interaction, and a barber/beauty salon to address personal grooming preferences. The environment and activity programming are structured to promote engagement and support cognitive function.

Medical and care support at The Haven Highland Creek encompasses supervision by licensed nurses, on-site physical therapy services, and assistance with medication management as directed by resident-specific care plans. The facility provides laundry and dry cleaning services, along with full assistance for those needing help with bathing, eating, dressing, and toileting. Incontinence care and support for diabetes management are available as required. The buildings and interiors are specifically designed to accommodate those with memory loss, aiming to reduce confusion and improve quality of life. Ambulatory care support is offered for residents with mobility limitations, and the community itself is secured to minimize risks associated with elopement, a concern with memory care residents.

The facility offers complimentary transportation services for medical appointments, errands, and non-medical outings. These transportation services are intended to support residents' access to healthcare providers, social events, shopping, and recreational activities that take place off-site, enhancing convenience and maintaining connections with the broader community.

Feedback from residents and their families about The Haven Highland Creek is mixed. Some family members report concerns about declining staffing levels, limited management presence, and issues with cleanliness such as untidy bathrooms and residents not always being well-attended or groomed. There are documented instances of residents being left unattended or found in other residents’ clothing, raising concerns about quality of care and supervision. However, positive feedback includes the facility's efforts to offer personalized and engaging activities for residents and the convenient location. Families also appreciate that information regarding pricing and potential financial assistance is easy to obtain. Overall, while aspects related to engagement and information are noted as strengths, concerns about sufficient staff and cleanliness are frequent themes in feedback from residents and families. No recent significant changes or developments related to the facility have been reported in public sources.

Costs at this community start at $5,030 and range up to $5,870. The average price in the community is $5,063, which is more than the average price in the area of $4,533. The cost of memory care in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.