The Enclave of Newell Creek

My mom lived in both Newell Creek's assisted living and memory care sections. I will start by saying that in my opinion, behind the veneer of clean and bright public spaces, Newell Creek lacks adequate protocols to ensure the safety and well being of its residents, and has serious issues with e...

My mom lived in both Newell Creek's assisted living and memory care sections. I will start by saying that in my opinion, behind the veneer of clean and bright public spaces, Newell Creek lacks adequate protocols to ensure the safety and well being of its residents, and has serious issues with employee supervision, communication and record keeping. My family and I had problems from the start, ranging from overflowing trash cans, laundry not done, bedsheets not changed, to more serious issues involving my mom's medication dispensing and personal care. I had multiple discussions with management concerning service failures, but despite assurances, staff failed time and again to accomplish the most basic tasks included in the expensive monthly cost of the place. We were encouraged to move my mom to Newell Creek's memory care unit, where, we were told, she would get a higher level of care and attention. Unfortunately, the situation only worsened. Some of the worst incidents include me finding my mom on several occasions sitting in the common area, complaining about how cold she was and covered in coffee, or worse, urine and feces. On another occasion, I entered my mom's room to find feces all over the floor by the bathroom. I found out that the day before, she had a serious accident but was not cleaned and changed until her hospice caregiver arrived. The hospice caregiver, not a Newell Creek employee, cleaned and changed her. Newell Creek did not bother to clean up the feces on the floor until over 24 hours later, when I insisted that something be done. The worst incident occurred when my sister entered our mom's room and found her lying in a urine soaked bed, in a urine soaked nightgown, with her soiled comforter thrown on the floor at the foot of her bed, and crying because she was so cold. Record keeping was atrocious as well. On several occasions, employees incorrectly reported my mom as having attended activities when she was actually in her room with either my sister or me. She was reported as having attended three activities on the day before she died, including "Afternoon Stretches" and "Moving it With [employee's name]," at the same time I sat by her bedside watching over her as she lay dying. Management/Administration were incapable/unwilling to rectify the situation, and in my opinion seemed to lack the understanding that the failures in my mom's care required action and accountability. Additionally, I am doubtful they had the managerial skills needed to rectify the care failures. I asked an administrator to provide me with a care plan to ensure my mom's care moving forward. I never received one. I asked for my mom's records. I eventually received a thumb drive containing disordered, and in my opinion, incomplete, records. There was no documentation of all my mom's numerous falls. There was no documentation of any care plan. There was no documentation of her decline until two days before she died, when the unit director apparently went into her room to finally do an assessment. The disordered/incomplete nature of the records I received, plus the fact that they were presented out of date, with many of the pages scanned upside down, contributed to the incoherent nature of Newell Creek's record keeping. Finally, while a few of Newell Creek's employees seemed to genuinely care about the residents, Newell Creek also employs some of the most uncaring and callous people I have ever met.

The Enclave of Newell Creek has a beautiful park-like setting and it's in a quiet area. There's easy access to the highway, which is Route 90, and it's also in Mentor, Ohio, which is a nice small community. The hospitality there was nice. I even met one of the residents and she let me...

The Enclave of Newell Creek has a beautiful park-like setting and it's in a quiet area. There's easy access to the highway, which is Route 90, and it's also in Mentor, Ohio, which is a nice small community. The hospitality there was nice. I even met one of the residents and she let me view her room (because they didn't have a model available) and it was quite pleasant. There are plenty of activities and I thought it was a nice, safe place for my aunt to live in. The biggest thing about the place is that it's a transitional campus, from independent to assisted and memory care. There's easy access and it's close enough to medical centers, which is a good thing. They've got transportation and the facility itself was very clean and modern. The lady I spoke to was very knowledgeable, answered all my questions, and was just very courteous. We had a good discussion and a nice tour. It was excellent. They had call buttons for safety in case something happens.

Fantastic place to work !! I love the building, coworkers and the residents. I enjoy my job and can see myself her for years. Lots of activities nestled on beautiful grounds.

My husband has moved into The Enclave of Newell Creek. It was close to where we live, and when I went to visit, it was very clean. When I went into the dining room there was a lot of chatter, a lot of people talking; so, I thought that's a good place for my husband because he likes to talk. I ...

My husband has moved into The Enclave of Newell Creek. It was close to where we live, and when I went to visit, it was very clean. When I went into the dining room there was a lot of chatter, a lot of people talking; so, I thought that's a good place for my husband because he likes to talk. I don't have any complaints. The staff is very attentive and very kind. They speak to the people that are living there. They don't ignore them. I'm just very pleased. They have music almost daily. When I've been there, they have music for the people. They'll take them out to the patio so they can enjoy the sun. If there's a game, a football game, or whatever on TV, they will try to get the people together to watch it. I'm happy with it. The only room I've been in is my husband's room, and it is a nice room. The dining facilities are nice. If they want to sit with others and watch the television or anything, or if they have music, the facilities are nice. They have like a living area that people can just go and sit and enjoy each other. It's much more expensive than I thought it would be, but I don't have any comparison.