Summer Village Camellia Place

Summer Village is a good place for people who need to be there. Housekeeping could improve on their attention to detail and cleaning more thoroughly. One day I dropped something on the floor and when I went to go pick it up, I noticed rolls of dust underneath the bed. Aside from that, the nurses alw...

Summer Village is a good place for people who need to be there. Housekeeping could improve on their attention to detail and cleaning more thoroughly. One day I dropped something on the floor and when I went to go pick it up, I noticed rolls of dust underneath the bed. Aside from that, the nurses always listen and they are cooperative and helpful to me when needed. I would recommend them to other people.

When my mother moved in to Summer Village in [date removed], for the first few months, I was pretty happy. I do believe them when they say that Covid has made an impact on things. It has made it hard to keep employees. But, I also just think that the employees don't get adequate supervision. Whe...

When my mother moved in to Summer Village in [date removed], for the first few months, I was pretty happy. I do believe them when they say that Covid has made an impact on things. It has made it hard to keep employees. But, I also just think that the employees don't get adequate supervision. When they're not doing what they're supposed to be doing, either nobody really knows that's happening, or, they don't care. There's just a lot of things - they're supposed to check in on my mother at least once every two hours. There are times I'm there for hours and nobody walks into her room. I've been told it's because they saw me go in and they don't want to interrupt. But I don't like that answer. To me, they're still not doing their job. There are a few employees who seem to just sit around in the common areas all the time on their phones. And I don't really see them doing anything. If you have some extra time, why wouldn't you spend some time with the residents? Color a picture with them, or take them outside to sit in the sun. Numerous times I've come to visit and found there was no toilet paper in the room. I'll tell them, and they say they'll bring some right away. But then I'll have been there for an hour and half, and nobody comes by. So I have to ask again, which is totally unacceptable. So far since my mom has been there, they've had two changes in Executive Director. The gentleman they have now, even though his office is in the same building, I have never laid eyes on. I wanted some special permissions for visitors beyond the usual two that are allowed for her birthday (four total) to have a 20-minute birthday party with my mother. I called the Executive Director 3-4 times, with no response. I emailed him 2-3 times, with no response. That was very upsetting to me. They don't do any activities. They basically just blame everything on Covid. I feel like if you make a big change in the living situation of a person with dementia, they take a step or two down the dementia ladder every time. And she is basically happy where she is. She likes it there and has made friends, as much as someone with dementia can. And I don't want to take her out of that environment.

Our Senior Living Advisor, [name removed], has been so kind and helpful! She has sent us to some great facilities and we appreciate all that she is doing to make this transition possible. [name removed] took us on a tour of Camellia Place. Nice facility, friendly staff and clean.

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