Pendleton Manor

It was a terrible experience. [name removed] wasn't there almost two months. It started on the first day. She didn't get a door key for the first week. Didn't get a shower until she was there four days and I gave it to her myself. The aid said she was going to do it that day. But I did it myself. ...

It was a terrible experience. [name removed] wasn't there almost two months. It started on the first day. She didn't get a door key for the first week. Didn't get a shower until she was there four days and I gave it to her myself. The aid said she was going to do it that day. But I did it myself. The aid said she hadn't been put on the schedule yet. I was told she would get therapies for her balance and falls. Never happened. I was told they would get her a walker that was suited for her. Never happened. She didn't get a remote for her cable box for a week. I told them that's all she liked to do. She was left setting in her room without cable so she couldn't even watch TV. They put her in a wheelchair and sometimes would take her to the dinning room . But she was left setting in her room and meals sent to her. I even found another patient eating her supper. Another patient that was a sleep in her room. That even the aids didn't know who she was or where she belonged. She was a new patient there and it was her 1st. Day. Poor lady didn't even know where she should be. I put Donna there mainly because she was falling at home and I couldn't be here all the time. She fell out of the wheelchair more than once and was found crawling down the hallway crying and begging for me. I was only called once. She wasn't given a nurses call button until the 4th week she was there. It never worked or they did answer it one. I pushed the button 25 times and no one ever came. I found her sitting in dried poop and wet diapers many times. When I questioned it or any other things. They just told me what I wanted to hear or some other excuse. I was told they serve chef meals. I took pictures of some of the meals being sent to her room. They look like something crape off the bottom of the pot. Myself and other family members were taking her meals almost everyday. The more I questioned things the worse things seem to get. So I decided to bring [name removed] home. The aides were forever on their cell phones or playing games etc. Not what they where there being paid for. Cussing in the halls and talking about the office staff and procedures. This is not professional nor excepted. TerraBella Summit could be a great place with the right help, training and staff. It's a beautiful place and with the right administrative staff and dietary needs who knows. But right now it's not even a good daycare. Best wishes as you grow and make changes. I just feel bad for the ones without a voice.

The cleanliness of the community gets 5+ stars. With the friendliness of the staff we give it a 4 star because I'd say they are a 5 with the residents, but a 3 to our family. Friendly to me is being acknowledged with a little more than the answer to a question or no acknowledgment of there's not a...

The cleanliness of the community gets 5+ stars. With the friendliness of the staff we give it a 4 star because I'd say they are a 5 with the residents, but a 3 to our family. Friendly to me is being acknowledged with a little more than the answer to a question or no acknowledgment of there's not a question. For our family when it comes to the care, when we needed to advocate for two concerning needs for our loved one, pro-active action wasn't taken. They just dealt with the issue each time it arose. When I saw this was the case I wrote it off to being understaffed or having so many residents that our issues weren't as important to them as to us. The meals and dining gets 5+ stars as well, I'd be a patron of this were a restaurant! With activities I'd give 4 stars because they allow the outside community to bring in good quality entertainment. Music, preaching, therapy dogs and when staff celebrates each holiday it's over the top. I think Legacy occupational therapy gets involved with non-holiday events and it's a beautiful team effort. Ex: A 50's party Food, games, highly decorated, dancing and a sound system that was great. I can see the Legacy staff and TerraBella staff involved were genuinely enjoying hosting that party. Not sure how often parties like this happen though. Now...I learned after choosing TerraBella that due to understaffing, the activities director wasn't able to do her job full-time...basically, any time...because she had to be the fill-in due to low staff or staff that didn't show up. I felt misled when we chose TerraBella and learned that the big monthly activities calendar on the wall did not portray an accurate picture of the 'activities' that actually go on. I saw recently that the calendar for the public to view has been whittled down to show a more accurate picture of what goes on. And I'm happy they showed integrity in that. Because Legacy occupational therapists are there every day...residents do get their one on one attention from them. They will take them on a walk or wheelchair stroll or do therapy games for the residents who pay for their service thru Medicare(in our case). This I rate a 5. Overall a 4 for this question. An activities director who could be left to play that role would be good, but I understand that at most places it's not feasible. I wish we hadn't needed to advocate for our loved one as much as we did in those two situations needing proactive action. But ...I'd rate TerraBella at 5+ compared to where we transferred in from. There's no option for 4.6 which is what I'd truly rate them. I hope our loved one gets to stay here a long time. And I hope TerraBella remains as wonderful as it is...as I believe advocating and getting slow response is par for a facility with dementia patients. The fear of pushing too much for pro activity is that our LO has mood issues which I fear he cd be removed for (in my mind) and so you learn to gently ask for re-addressing of concerns and hope that they will respond more quickly if at all.

I toured this facility and it was nice. The tour was very good!

The staff at Terrabella Summit they were very informative with any question you asked, they always had an answer right away - we never had to wait a day or two for them to get back to us. I would absolutely recommend this facility to other families looking.