Nhc Place At Cool Springs

My friend spent six weeks at NHC recovering from surgery. Because they neglected to obtain a medication that they did not stock, she ended up back in the hospital. Because no one was paying attention she could not do PT, had to be put on pain medication, and her recovery was delayed by weeks. I woul...

My friend spent six weeks at NHC recovering from surgery. Because they neglected to obtain a medication that they did not stock, she ended up back in the hospital. Because no one was paying attention she could not do PT, had to be put on pain medication, and her recovery was delayed by weeks. I would not recommend this facility for anyone who needs medical care.

They did an excellent job getting my mom back to the best health possible in their skilled nursing. They would get 5 stars for that alone (but we''ve had issues with discharge...more on that later). Its expensive ($360/day which is about $11,000/month), but I guess you get what you pay for. My mom w...

They did an excellent job getting my mom back to the best health possible in their skilled nursing. They would get 5 stars for that alone (but we''ve had issues with discharge...more on that later). Its expensive ($360/day which is about $11,000/month), but I guess you get what you pay for. My mom was ready to step down to assisted living/independent living, but the price was $5,800/month to stay at NHC. I knew it was not a price we could sustain long term, so I explored options outside of of NHC (and we found a more affordable option). She was discharged and had about 3 days of meds that she took with her. NHC said they called in a 30 day supply of medication, giving us time to see her PCP for refills. This is where all the issues begin (Rough timeline is below): Day 1 (Monday) - Discharge day, prescriptions are not ready - no big deal; Day 2 - (Kroger) pharmacist informs me he has deleted every prescription written by NHC cause they are all written wrong. Day 3 - NHC calls in another round of medicine after I submit an online complaint; Day 4- They have most of her meds (and just in time cause she runs out today), except NHC has failed to call them all in (or the pharmacist has lost them?), one of which I s a diuretic, needed to keep fluid off her heart; Day 5 - NHC once again tells me they will call in her missing scripts. Later that day, still no scripts (and its Friday mid-afternoon, so no one is answering at NHC but I leave a message). I keep checking over the weekend on the chance her missing scripts were called in. No luck. Day 8: (Monday) NHC calls the meds into a different pharmacy (Walgreens) because they say the original pharmacy must be losing the scripts. Day 9 (Tuesday): New pharmacy had no record of prescriptions for my mom, who has now been without her diuretic for 5 days. So, we finally got the scripts from a different provider. I often wonder if NHC punished me (and my mom by extension) for not keeping my mom in their facility? My mom received exceptional care while at NHC, but the discharge process was time consuming and stressful (because isn''t the purpose of skilled nursing to set the patient up for success and not land them back in the hospital?). I’m hoping our discharge experience was a rare event. Originally submitted September 2023.