New Albany Care Center, located in Columbus, Ohio, is a skilled nursing facility providing a range of long-term and short-term care services, primarily in a nursing home setting with additional assisted living options. The facility has capacity for 66 residents and is certified by both Medicare and Medicaid, participating in the Medicare program since April 1, 1998. New Albany Care Center offers comprehensive care services, including 24-hour nursing care, medication management and coordination, diabetic care, wound care, incontinence care, hospice services, and support for both English- and Spanish-speaking residents. The facility also attends to residents’ personal grooming and well-being through an on-site barber and beauty salon, laundry and dry cleaning services, and regular dental, vision, and podiatry care.

Residents at New Albany Care Center have access to a full spectrum of rehabilitative therapies including physical, occupational, and speech therapies, as well as ambulatory care and outpatient rehabilitation. Pain management is available, along with specialized support for chronic conditions and post-surgical recovery. The center hosts clubs and community activities to promote social engagement, and offers resident and family counseling. Efforts are made to incorporate residents’ input through resident and family councils.

In terms of amenities and support services, New Albany Care Center maintains clean, organized living spaces with attention to comfort, as often cited by current residents and family members. Recreational and community-building activities are available for residents interested in socializing and enrichment. The center provides complimentary transportation services, primarily for medical appointments but also for non-medical purposes as needed, facilitating access to healthcare and community resources.

According to resident and family reviews, the quality of care and interaction with staff at New Albany Care Center varies. Positive feedback often centers on the professionalism, compassion, and dedication of nursing and rehabilitation personnel, as well as the effectiveness of therapy services in promoting recovery and independence. Some residents and families appreciate the friendly atmosphere and attentiveness of the staff, and several have noted satisfaction with facility cleanliness and amenities. However, concerns have also been raised regarding inconsistent response times to call bells, communication difficulties due to language barriers, instances of understaffing, and lapses in timely medical or personal care—especially after hours or on weekends. Reports of inadequate pain management, medication errors, and dissatisfaction with administrative responsiveness have been noted in some cases. Residents' and families’ overall experiences tend to depend on the specific staff providing services and the individual circumstances of each resident. No major recent changes to the facility’s services have been reported as of 2024.

Costs at this community start at $2,200 and range up to $6,692. The average price in the community is $4,446, which is less than the average price in the area of $4,741. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.