Life Care Center Of Coeur D'Alene

Excellent!

My husband has been there less than 24 hours. He had surgery and needs help with everything. When he presses the call button, no one comes. I would normally be there to help him, but due to Covid they are on lockdown. To get help he has to call me so I can call the office. This has me so scared for ...

My husband has been there less than 24 hours. He had surgery and needs help with everything. When he presses the call button, no one comes. I would normally be there to help him, but due to Covid they are on lockdown. To get help he has to call me so I can call the office. This has me so scared for him and upset. Please help the people who are in need. Treat them like you would want to be treated.

When my mother was discharged from their facility she had blood in her catheter bag. When I asked for an explanation I was told by the person who wheeled her out that they didn''t know why. When I called to speak with a nurse I was told that once a patient is discharged the nursing staff aren''t al...

When my mother was discharged from their facility she had blood in her catheter bag. When I asked for an explanation I was told by the person who wheeled her out that they didn''t know why. When I called to speak with a nurse I was told that once a patient is discharged the nursing staff aren''t allowed to access the information in the computer. A few days later my mother got a bill in the mail for $1600 copay which included a document explanation regarding rheumatoid arthritis. I called again to find out who diagnosed my mother with RA. Again I was met with an "I don''t know." I called their billing department and left a message which was never returned. I spoke with a social worker and she told me she would look into it. A month later my mother got another bill which brought the total owed to $5, 280. This time the bill included two billing codes which no one would explain to me what they were. And then the nasty notes and threats started. One social worker claimed that Kootenai Health diagnosed her with RA. I called Kootenai Health and spoke with someone in Medical Records. She told me no one there diagnosed her with RA. So I called Life Care Center again. Now they are claiming that RA means Re-admittance Advice and it has always meant that and that her insurance company sets the amount of the copay. I asked for a plausible explanation of why someone would put a document in with the first statement explaining what rheumatoid arthritis is. No one will give me an answer. By the way my mother has had multiple strokes and has the mental capacity of a young child, and they know this, not to mention I have medical power of attorney. They have a copy of her power of attorney. They will not tell me who gave her this advice without my presence. Now the latest threat came from the Director, himself. He is going to contact the company Attorney if my mother doesn''t pay the bill. It is beyond my comprehension how this facility could have been named Number 1 seven years in a row. They are dishonest and this reeks of medical and insurance fraud. I also wonder if anyone else''s loved one has had a similar experience. I asked for an explanation

I have stayed here and found it amazing, clean, warm and the staff was great. The food was great to. All nursing staff very friendly and did great job. The physical therapist were all wonderful. They worked with me twice a day for as long as needed and even after I left I returned for physical thera...

I have stayed here and found it amazing, clean, warm and the staff was great. The food was great to. All nursing staff very friendly and did great job. The physical therapist were all wonderful. They worked with me twice a day for as long as needed and even after I left I returned for physical therapy.