Legacy House of Avondale

My father-in-law has been in Legacy House of Avondale. When he first moved in it was great. We loved it. We loved the care he was getting. The place was clean. We felt like people cared about him. And then things started going downhill after COVID, and then recently has been pretty bad, and that&apo...

My father-in-law has been in Legacy House of Avondale. When he first moved in it was great. We loved it. We loved the care he was getting. The place was clean. We felt like people cared about him. And then things started going downhill after COVID, and then recently has been pretty bad, and that's why we decided to take him out. So the caregivers, I had found them sleeping before, on their phones constantly, and they don't really speak English. It would help if they cared about him, then it wouldn't be a big deal, but they didn't. They did the bare minimum. Caregivers actually yelled at me a couple of times. A lot of the times he did not smell good, he didn't look showered (even though they promised that he was). They were supposed to shower him three times a week, but that was not the case. I would get there and he would be like, soiled himself. I would ask someone to please change him, and they would act annoyed, and they wouldn't do it for a long time. His room always smelled like urine. They pulled on him to lift him up out of his chair to put him in his wheelchair instead of using a harness, or like they didn't have any. So there's this great facility and they don't have a lift or anything to help them get them out of their chairs into their wheelchair, so they would yank on his pants and his arms, his armpits, like all his body parts, and plop him in his wheelchair. They were showering him in his wheelchair even though we had a shower chair, which at the end was actually covered in feces. So we didn't take it with us. So when we went to get him and his wheelchair, his wheelchair was soaking wet, and in the pocket in the back there's water, and it smelled like mildew. I liked the activities that they would do, but the director was absolutely horrible. We brought many situations to her and she said, "I'll take care of it." And she never did. Thirty residents could be in the memory care side. He had a room to himself which had a bathroom in it. It was just a smaller room. It just had a bed and stuff, but it did have a bathroom inside of it. They all ate in the dining room together. And then by the dining room there's a big room, and that's where they would do activities. They'll sometimes have performers come in like once a week, and an activities person does bingo, and she does exercise with them in the morning, and then late afternoon she would just do things like cornhole, or throwing balls, or activities to get them involved.

We loved everything about Legacy House of Avondale. It's about five years old, so it's very new and very well-maintained. They had very nice studios, which is about all my brother could afford in that location. The one-bedrooms were not affordable for him. The dining area was very nice. Th...

We loved everything about Legacy House of Avondale. It's about five years old, so it's very new and very well-maintained. They had very nice studios, which is about all my brother could afford in that location. The one-bedrooms were not affordable for him. The dining area was very nice. The courtyard areas and the common areas were all very nice, very new, very modern, and very pleasant. It was very, very pleasant. They showed us all the different activities that they have going on available to the residents there. They did a full tour of all of that.