Keystone Villa at Ephrata is a senior living community located in Ephrata, Pennsylvania. The facility offers a range of residential options, including assisted living, personal care, and memory care for individuals with Alzheimer’s or other forms of dementia. Residents have access to senior living services intended to maintain their independence while receiving appropriate support, as well as specialized memory care in a secured environment designed for those with cognitive impairments. The community features both independent and assisted living settings within the same campus, allowing for continuity of care as residents' needs change.
Keystone Villa at Ephrata provides a variety of care and medical support services. The facility offers full assistance with activities of daily living, including bathing, eating, dressing, and toileting, tailored to residents’ individual care plans. Medication management is provided, ensuring all prescribed regimens are followed, and support is available for those managing chronic conditions such as diabetes. Additional healthcare offerings include on-site podiatry and dental services, as well as access to therapy rooms for rehabilitation and wellness needs.
Residents with incontinence needs receive care and supplies as required, while those requiring ambulatory assistance benefit from support with mobility throughout the facility. The secured memory care unit is designed to minimize risk for residents with advanced cognitive decline, featuring locked access and increased staff supervision. To encourage socialization and wellness, Keystone Villa at Ephrata offers a number of organized clubs and community events, fitness programs, yoga and chair yoga sessions, and indoor and outdoor walking paths. Personal grooming needs are met through an on-site barber and beauty salon.
The facility provides transportation services for both medical and non-medical purposes. Complimentary transportation is offered for scheduled local trips, such as medical appointments, while transportation for other needs may be arranged at additional cost. This allows residents to maintain medical appointments, participate in outings, or complete errands in the surrounding community.
Common areas and a restaurant-style dining program support community engagement, and a regular schedule of social activities is intended to foster a vibrant environment. Regular housekeeping, laundry, and maintenance services are also included.
Review summaries for Keystone Villa at Ephrata indicate a wide disparity in family and resident experiences. Positive remarks focus on the clean facilities, social activity offerings, and friendly staff who foster familiarity and a strong sense of community. Some families report improved well-being for their loved ones and are particularly appreciative of safety measures in the memory care unit. However, numerous reviewers have raised significant concerns about high staff turnover, insufficient management response, unmet personal care needs, delayed medication delivery, inconsistent housekeeping, missing belongings, and serious allegations including neglect and poor food quality. Some describe the administration as lacking compassion or transparency, and report concerns about inadequate training and understaffing.
Given the polarized feedback, families considering Keystone Villa at Ephrata should weigh these varied experiences when making care decisions, paying particular attention to areas critical to their loved one’s well-being and oversight needs. Public information as of mid-2024 did not indicate any major recent changes to the facility's services or operations.
Costs at this community start at $4,500 and range up to $5,350. The average price in the community is $4,925, which is less than the average price in the area of $6,067. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
