Highgate at Paoli Pointe is a senior living community located in Paoli, Pennsylvania, providing assisted living and specialized memory care services. The facility supports residents with day-to-day personal care needs, offering assistance with activities such as bathing, eating, dressing, and toileting according to individual requirements. Customized care plans are designed for each resident to address specific health and wellness needs. The memory care program is tailored for individuals with Alzheimer’s disease or other types of dementia, incorporating a secured environment and staff trained to respond to the challenges associated with cognitive impairments.

Medical support at Highgate at Paoli Pointe encompasses a range of services, including medication management and coordination, diabetes care, cardiac care, pain management, incontinence care, ambulatory assistance, and hospice partnerships. On-site clinical professionals and therapists provide physical, occupational, and speech therapies to residents, with specialized care also available from visiting optometrists, podiatrists, dental providers, hearing care specialists, and vision care professionals. The presence of licensed nurses allows for oversight, health monitoring, and routine wellness checks. The facility also ensures availability of services in both English and Spanish for effective communication with a diverse resident population.

Amenities at Highgate at Paoli Pointe include an activity room, a barber and beauty salon, and organized clubs and communities to encourage social engagement. Laundry and dry-cleaning services are available to meet residents’ daily needs. Meals are provided, including accommodations for some dietary requirements, though there have been reports of limited food options and activity funding in recent reviews.

According to resident and family feedback, experiences regarding care and facility management are varied. Positive remarks often focus on attentive staff, particularly in the memory care unit, with families noting responsive and compassionate support during challenging transitions. Communication with families and cooperation with hospice providers are generally described as strong. However, concerns persist about frequent staff and management turnover, inconsistent cleanliness, reliance on agency staff, and slow response to maintenance issues. The quality of programs and food has also been cited as an area of decline by some residents and their families. These factors contribute to a perception of fluctuating care standards, with satisfaction largely dependent on the continuity and engagement of individual staff members. As of June 2024, there have been no major recent changes in ownership or service offerings at Highgate at Paoli Pointe.

Costs at this community start at $3,300 and range up to $6,474. The average price in the community is $4,776, which is less than the average price in the area of $6,301. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.