Heron Manor, located in Grand Rapids, Michigan, is an assisted living community managed by Porter Hills, which operates under Brio Living Services. The facility primarily offers assisted living care, with additional options for independent living to accommodate a range of resident needs. Designed for older adults who seek to maintain independence while having access to support, Heron Manor features 24-hour staffing and a secure environment. Accommodations consist of mini apartments that include kitchen facilities, allowing residents the flexibility to prepare meals and maintain a sense of autonomy.

The care services at Heron Manor cover a broad spectrum of resident needs. Assistance is provided for activities of daily living such as bathing, eating, dressing, and toileting for self-care. The community supports residents who require incontinence management, diabetes care, and medication management, ensuring prescriptions are handled accurately and safely. Ambulatory care is available for individuals who may need help with mobility within the facility. While memory care is listed as a service, families should inquire about the specific level of cognitive support provided, as the facility’s main focus remains on assisted and independent living. Onsite amenities relevant to health and wellness include English language services, podiatry care, and access to a barber and beauty salon. Additionally, residents are able to participate in wellness activities such as yoga and chair yoga, which support physical health and mobility.

Transportation services at Heron Manor are available to residents for both medical appointments and non-medical purposes, such as errands or social outings. These services are offered at cost, and families should note that transportation is not included in the base monthly rate. This arrangement allows residents greater mobility and ensures they can access essential services and recreational opportunities within the community.

Feedback from residents and their families identifies several notable aspects of life at Heron Manor. The location is regarded as convenient, contributing to its appeal for prospective residents. The facility's mini apartments with in-unit kitchens are viewed as a positive feature, providing residents with enhanced privacy and independence. However, reviews indicate some concern over the facility's pricing structure; while the base monthly rate starts at $3,100, multiple amenities such as cable television and healthcare assistance are not included and incur additional fees. The healthcare services provided are itemized and may become costly, which has led to some frustration around transparency and unexpected charges. Staff interactions are not detailed in available reviews, so families interested in the quality of care and staff-resident relationships are encouraged to visit or directly inquire for further details. No significant operational or program changes have been reported as of mid-2024.

Costs at this community start at $2,285 and range up to $7,604. The average price in the community is $4,944, which is less than the average price in the area of $5,193. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.