Heritage Health Care Center

Facility does a great job keeping you updated and alert on all changes regarding your family. I like there activities director Tee, she really makes my nana happy.

My brother was at this facility for about three years. He received decent care. Communication was not the best. The staff did make efforts to accommodate my brother’s needs. The medical physician was unavailable and would not communicate with family, even after several requests. This got better wh...

My brother was at this facility for about three years. He received decent care. Communication was not the best. The staff did make efforts to accommodate my brother’s needs. The medical physician was unavailable and would not communicate with family, even after several requests. This got better when they brought in nurse practitioners, who were quite good with keeping me informed My brother passed away at the facility, I received a call informing me of his death. That was the last we heard from the facility staff. From a basic public relations perspective it would seem advisable to acknowledge a family member’s death who was under their care. It seemed odd to me that upon my brother’s death, that in the minds of the facility’s staff we nor our brother no longer existed and needed no recognition of our loss from them. It was not needed, but to me it seemed odd and rather emotionally cold.