Heritage Care, located in Conover, North Carolina, is a licensed skilled nursing facility offering both short-term rehabilitation and long-term care. Primarily focused on assisted living, Heritage Care provides 24-hour nursing oversight to support residents who require assistance with daily living activities. The facility accepts Medicare and Medicaid, and is equipped to deliver physical, occupational, and speech therapy. In addition to general assisted-living support, Heritage Care also specializes in caring for residents with Alzheimer’s disease and other dementias, offering dedicated memory care services.

The community provides several types of medical and personal care. Medication management is available to ensure residents receive prescribed medicines accurately and on schedule, supervised by trained staff and licensed nurses. Diabetes care services are designed to assist with blood glucose monitoring, dietary management, and insulin administration, supporting stable health outcomes for diabetic residents. Incontinence care includes support with personal hygiene and the use of appropriate products or interventions to maintain skin health and dignity. Ambulatory care accommodates residents who have mobility challenges, offering assistance with walking, transfers, and the use of mobility devices. Specialized memory care services deliver structured routines and environments designed for individuals with cognitive impairments. Additional on-site amenities include a barber and beauty salon to promote grooming and personal care, and hospice services for residents requiring end-of-life support.

Heritage Care offers complimentary transportation services for both medical and non-medical needs. This includes coordinated trips to medical appointments, therapy sessions, or local errands, making it easier for residents to access essential services and maintain community connections.

Feedback from residents and families indicates significant concerns regarding the quality of care and hygiene standards at Heritage Care. Commonly cited issues include poor cleanliness throughout the facility, with instances of pests such as rats, cockroaches, and bed bugs, as well as unsanitary kitchen conditions and concerns about food safety. There have been repeated reports of neglect, where residents go without adequate hygiene support, such as regular bathing and access to clean clothing. Reviews also reference disengaged staff and allegations of unprofessional conduct by the administration, including theft and inappropriate behavior. Although the physical grounds have been described as pleasant and some staff are noted as friendly, the majority of feedback warns of a lack of compassion, professionalism, and proper care at Heritage Care. Families are advised to carefully consider these factors when evaluating the facility for their loved ones.

Costs at this community start at $3,000 and range up to $7,239. The average price in the community is $5,120, which is more than the average price in the area of $4,775. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.