Heritage at Deer Creek, located in New Berlin, Wisconsin, is a senior living facility offering both assisted living and memory care services. The community provides individualized care plans tailored to each resident’s needs, including 24-hour staff assistance and specialized support for those with Alzheimer’s disease and other forms of dementia. Heritage at Deer Creek features a secure environment with amenities such as chef-prepared meals, regular social activities, and wellness programs. The facility is designed to accommodate seniors requiring varying levels of support, including extensive assistance with bathing, eating, dressing, and toileting.

The care and medical support at Heritage at Deer Creek includes access to licensed nurses, who oversee medication management, chronic condition monitoring, and general health assessments. Rehabilitation services such as physical, occupational, and speech therapies are available on-site, supporting residents in maintaining or improving their mobility, communication, and daily function. The community provides diabetes care, podiatry, and visits from an optometrist to address vision needs. There is also an in-house massage therapist and barber/beauty salon to promote resident well-being. Residents who require ambulatory or incontinence care receive individualized support, and hospice services are available for those with advanced care needs. For those with memory loss, the community includes a secured, purpose-built memory care neighborhood with specialized programming and environmental design intended to promote safety and orientation.

Recreational, social, and wellness amenities at Heritage at Deer Creek include fitness and yoga programs (offered in both standard and chair yoga formats), organized clubs and communities for resident engagement, and a variety of indoor and outdoor activity options. Residents may use secured outdoor walking paths and enjoy access to both group and individualized therapeutic activities. The community emphasizes an active lifestyle within a safe and accessible setting, encouraging ongoing participation in events and personal pursuits.

Transportation services are offered by Heritage at Deer Creek for both medical and non-medical purposes, available for a fee. This transportation can be scheduled to facilitate attendance at off-site medical appointments as well as community outings and personal errands, providing flexibility for residents who need mobility support beyond the facility grounds.

Based on resident and family reviews, experiences at Heritage at Deer Creek are highly mixed. Many residents and their families commend the facility’s overall cleanliness, welcoming atmosphere, food quality, and prompt staff response—particularly in assisted living. Positive reviews often cite good communication with nursing staff and active engagement opportunities for residents. However, criticism also exists regarding staff turnover, periods of understaffing, inconsistency in care quality (including personal hygiene and memory care programming), and issues with management responsiveness. Concerns have also been expressed about maintenance in certain areas and communication during critical situations or transitions. Potential residents and their families are advised to ask about current staffing levels, management stability, activity schedules (especially in memory care), communication workflows, and maintenance routines to ensure a good match for their care needs and expectations. No significant recent changes to the facility or its services were identified in public information as of mid-2024.

Costs at this community start at $3,950 and range up to $6,979. The average price in the community is $5,464, which is less than the average price in the area of $5,727. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.