Heartland of Willoughby, located in Willoughby, Ohio, is a skilled nursing facility offering a range of care services including short-term rehabilitation, long-term care, and specialized memory care. Now operating under the name ProMedica Skilled Nursing and Rehabilitation, this facility provides comprehensive nursing support with 24-hour registered nurse staffing, and is equipped to address complex medical needs. Residents have access to hospital-level rehabilitation therapies, including physical, occupational, and speech therapy, as well as skilled nursing and medical care designed for individuals recovering from illness, surgery, and orthopedic injuries.
The facility offers several specialized clinical programs, such as pulmonary care and oncology care, to support residents with advanced and chronic conditions. Heartland of Willoughby also features a nurse practitioner program, which enhances direct medical oversight, and a Care Navigator service, assisting residents and families with transitions of care and coordination between medical providers. Fitness programs aim to maintain or improve residents’ mobility and overall health, supplemented by organized clubs and community activities that foster social engagement.
Resident and family experiences with the facility have been mixed, according to public and family review summaries. Positive feedback centers around dedicated staff, effective rehabilitation services, and administrative responsiveness in certain cases. Long-term employees often describe a team-oriented atmosphere with commitment to resident care. However, there have been significant concerns reported regarding understaffing, delayed response times to resident needs, insufficient supervision leading to falls, and communication gaps during admissions and discharges. Some families have also reported issues with food quality, cleanliness, billing, and, in rare instances, more serious complaints resulting in legal action.
In summary, Heartland of Willoughby provides a checklist of skilled nursing services and therapy options, with specialized care available for residents with complex health needs. While some individuals report positive, supportive experiences, others have encountered challenges related to care consistency, staffing levels, communication, and facility management.
Costs at this community start at $2,585 and range up to $7,335. The average price in the community is $4,960, which is less than the average price in the area of $5,063. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
