HarborChase of Mandarin is a senior living community located in Jacksonville, FL, offering assisted living as its primary care type, with additional services including independent living, memory care, and senior living options. The community provides support tailored to varying levels of resident needs, including specialized assistance for individuals with Alzheimer’s disease and other forms of dementia. Residents have access to personalized support for activities of daily living, such as full assistance with bathing, eating, dressing, and toileting. Medication management, diabetes care, and ambulatory care are available, along with incontinence care and support for those with psychiatric conditions. The community accommodates both English- and Spanish-speaking residents, and also offers access to podiatry care.
HarborChase of Mandarin is designed with the safety and comfort of its residents in mind, particularly those experiencing memory loss. The campus includes a secured community and areas specifically designed for memory care, featuring indoor and outdoor walking paths for safe physical activity. A range of amenities is provided, including a barber/beauty salon, fitness and wellness programs, as well as access to a massage therapist and yoga or chair yoga classes. Opportunities for social engagement are supported through clubs and community activities. Housekeeping services are regularly provided, and chef-prepared meals are offered to ensure residents’ nutritional well-being.
Transportation services at HarborChase of Mandarin include both complimentary transportation and transportation at cost for medical appointments, errands, and other non-medical purposes as needed. This assists residents in maintaining independence and accessing necessary services outside the community.
Feedback from residents and family members highlights that HarborChase of Mandarin offers a modern, well-maintained setting with numerous amenities and a positive atmosphere. Front-line staff, caregivers, and nurses are praised for their friendliness, attentiveness, and compassionate care. Meals, activities, and housekeeping receive favorable reviews. However, there is ongoing concern about the responsiveness and communication of the leadership and management team, including the executive director and head nurse. Some families have reported challenges with move-in processes during the pandemic and concerns about unresolved requests and safety protocols. Reports of staffing shortages and isolated issues with cleanliness have been noted, especially impacting residents in memory care. Despite these concerns, everyday staff continue to receive recognition for their kindness and dedication. As of June 2024, no major recent changes or public developments have been reported at HarborChase of Mandarin.
Costs at this community start at $4,000 and range up to $6,500. The average price in the community is $6,000, which is more than the average price in the area of $5,089. The cost of memory care in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
