Grossmont Gardens Memory Care (Plateau Village) is located in La Mesa, California, and primarily provides memory care services for individuals with Alzheimer's disease and other types of dementia. The community is designed specifically to accommodate residents experiencing memory loss and is a secured environment intended to promote resident safety and ease of navigation. The memory care facility, known as Plateau Village, operates as a memory-care only community within the broader Grossmont Gardens campus, which also includes assisted living and independent living sections.

Residents at Plateau Village receive 24-hour professional supervision and structured care tailored to various stages of cognitive decline. Care services include full assistance with activities of daily living such as bathing, dressing, eating, and toileting. The community is equipped to manage ambulatory and incontinence care, and provides support for residents with psychiatric conditions and diabetes, including medication management and monitoring. Medical support extends to podiatry services, and bilingual staff members can assist residents in both English and Spanish. The facility offers specialized programs and an environment designed to enhance familiarity and engagement and to reduce confusion common among memory care residents. Social and recreational activities—often coordinated by dedicated activity directors—include clubs, community events, and daily exercises, with participation adapted according to each resident’s cognitive abilities and interests.

Amenities at Grossmont Gardens Memory Care include secured outdoor walking paths, communal spaces for social interaction, and an on-site barber/beauty salon. All areas are intended to promote both safety and independence for residents living with memory impairment. The secure nature of the community helps prevent wandering and other safety risks associated with dementia.

Transportation is available for both medical and non-medical purposes. Residents can utilize complimentary transportation for scheduled appointments or community outings, while additional transportation may be provided at an extra cost depending on the destination and frequency of use.

Based on resident and family feedback, frontline caregiving staff at the community are often described as compassionate and personable, with positive relationships reported between caregivers and residents. Activity directors generally receive commendation for creating engaging programs suitable for those with memory care needs. However, reviews note concerns about high staff turnover and shortages, which in some cases lead to delays in personal care, supervision, and medication management, as well as lapses in timely communication from management. Loss of personal items is mentioned as a recurring issue, often attributed to laundry or housekeeping procedures. There is variability in reports regarding overall cleanliness and maintenance—some families cite good standards, while others report missed cleaning and delayed repairs. Experiences with food also vary, with several residents and families satisfied with meal customization, while others report dissatisfaction with menu variety and nutritional quality. Some families have chosen to move residents to other care settings when specialized or intensive needs could not be consistently met. Overall, the facility is recognized for its dedicated direct-care staff and meaningful activity programming, with ongoing challenges noted in staffing levels, communication, and operational consistency.

Costs at this community start at $3,540 and range up to $5,130. The average price in the community is $4,375, which is less than the average price in the area of $5,559. The cost of memory care in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.