Good Shepherd-Fairview Home Inc

This information is coming from what my aunts and uncles just told me at a recent family reunion. Pre-pandemic, this place was really good. They were on top of everything. Post-pandemic, it’s pretty bad. It appears that all the administrators who had talent decided to retire during the pandemic, l...

This information is coming from what my aunts and uncles just told me at a recent family reunion. Pre-pandemic, this place was really good. They were on top of everything. Post-pandemic, it’s pretty bad. It appears that all the administrators who had talent decided to retire during the pandemic, leaving incompetent, overwhelmed people to fill the void. If you call an administrator and leave a question on their voicemail, don’t expect anyone to call you back. Most of them will not answer email. Admissions will call you back only if it does something for them, like your grandmother went to the hospital for ten days and they want you to pay $300 a day to hold her rehab room while she’s gone. 50% of the workers wear their mask under their nose. No one cares. My grandmother was supposed to get a B12 injection once a month and they just stopped giving it to her. The head of nursing told my uncle, “I guess this just fell through the cracks.” She never got back to him as to how long it had been that they had forgotten to do this. They sent my grandmother to skilled nursing ($16,000 a month) because they said her cognition was failing, and when she refused medical treatment (for something quite simple) they did not bother notifying anyone in our family so we could visit and convince her that she needed this treatment or she might get an infection and die. All it would have taken was a phone call. Too busy watching YouTube videos, I guess. At least that is what I saw the night workers doing the one time I went late one night with my family. I wrote a few emails to the director of this place, and she did write back, but it was clear that she never leaves her office on the first floor to walk around to see what is really happening in the building. What she told me happens and what really happens is very different. The family eventually got my grandmother out of that place.

To protect the identity of my wife I won’t say names. This place cares more about saving money than any of its employees or residents. They are poorly staffed and allow their DON to get away with everything because they are scared of her false allegations. If I had any power to speak to someone hi...

To protect the identity of my wife I won’t say names. This place cares more about saving money than any of its employees or residents. They are poorly staffed and allow their DON to get away with everything because they are scared of her false allegations. If I had any power to speak to someone higher up I would file a direct complaint against this individual. Keep your family is better care if you have a chance to, the nurses here care more about their rights and titles than anything else.

Very compassionate staff

I choose Fairview because my orthopedic doctor recommended this facility. Majority of the time I had good care. Their were times I had to wait just because aides were busy with other residents. Very compassionate staff. The nurse manager was concerned about my safety at home as I would he alone. I r...

I choose Fairview because my orthopedic doctor recommended this facility. Majority of the time I had good care. Their were times I had to wait just because aides were busy with other residents. Very compassionate staff. The nurse manager was concerned about my safety at home as I would he alone. I received delicious foods infact almost every day I received a snack. I told them that I felt like I was being spoiled. One aide said good. I would recommended Fairview any day. They were extra consider as they knew I lost my husband late May to covid 19. Had a good time with employees in Physical therapy