Fountains of Hope

Inexperienced and incompetent management results in emotion-driven decisions (rather than logical/rational) that can endanger the welfare of their residents. I''ll report healthcare violations with Florida''s Agency for Healthcare Administration to request full investigations. The formal complaints ...

Inexperienced and incompetent management results in emotion-driven decisions (rather than logical/rational) that can endanger the welfare of their residents. I''ll report healthcare violations with Florida''s Agency for Healthcare Administration to request full investigations. The formal complaints may take time to appear on the AHCA website. Beware of this facility. There are many better options. Qualified and experienced management is paramount. This facility lacks both. ***Edit after "owner response" Personally offended because your lack of basic management skills are questioned? (scheduling meetings and dispute resolution). Serve a 12 month trespass order, under false allegations, separating a son from his mother in her final life stage. A simple appeal to return my mother''s liquid handsoap pump and toothpaste has escalated to this? Horrible mismanagement in the senior leadership position. Beware. There was never bullying, intimidation, nor threats in any form. But that''s a convenient way to request a trespass notice.

Fountains of Hope is a lovely facility and my mother was very well cared for during her time there. Staff are very caring and attentive. I gave only a three star rating due to the following- We signed up mom to live in the beautiful assisted living side. Within a month of moving her in, the Director...

Fountains of Hope is a lovely facility and my mother was very well cared for during her time there. Staff are very caring and attentive. I gave only a three star rating due to the following- We signed up mom to live in the beautiful assisted living side. Within a month of moving her in, the Director of Nursing at the time (no longer there) was constantly calling me with incidents/behaviors from mom. She continuously suggested a move to memory care. I was already anxious about such a lifestyle change for her and the added anxiety and worry I felt whenever the phone rang I feel was unwarranted. I needed kind gloves and I wasn’t getting that. A little more education for me from experienced geriatric caregivers should’ve happened and it didn’t. I started feeling harassed to make the move. We did end up moving her to memory care. Memory care is VERY different from the assisted living side we originally signed up for, but mom was still being very well cared for. This is the main reason I decided to write the review. I gave myself six months after moving mom out of Fountains, and I am still feeling unsettled about the situation and how it was handled. So, enough time has passed… Mom ended up in the hospital a year and a half after she moved into Fountains. The surgery she had caused her body to significantly weaken and she went to a skilled nursing facility to recover. Fountains sent the salesperson and a brand new nurse to evaluate mom at the facility prior to moving back home. Based on their assessment, they said she couldn’t come back. I find out at that point they had decided a few months earlier not to renew their Extended Congregate License. When I signed mom up to live there they had the ECC license and mom was in the assisted living side. We even gave Fountains mom’s burial documents for when the time would come. I thought what we signed up for was going to be her forever home and they would take care of her no matter what, not kick her out. I wish they would’ve let families know about the change to their license when it happened. The elderly age and weaken and need more care as they get older. I am still baffled that assisted living facilities just kick residents out as their care needs increase. Again, mom was very well cared for during her time there. However, we definitely did not get what we signed up for…