Elm Terrace Gardens Continuing Care Retirement Community

My sister is now living in Skilled Nursing at Elm Terrace. I moved my sister from a skilled nursing facility in NYC which was a horrific experience. So I have a very clear point of comparison. My sister is not just existing but is thriving. My sister''s room has a lovely view and is well appointed. ...

My sister is now living in Skilled Nursing at Elm Terrace. I moved my sister from a skilled nursing facility in NYC which was a horrific experience. So I have a very clear point of comparison. My sister is not just existing but is thriving. My sister''s room has a lovely view and is well appointed. My sister eats in a dining room three meals a day. Her first week there she was already attending physical therapy. My sister takes part in activities that keep her socially and mentally engaged. My sister goes to the library, hairdresser and nail salon. I could not ask for a better experience. While all of the above topics are important the thing that stands out is the care. Her care is extraordinary. I could not be more satisfied. If you are looking for a location for your loved ones, look no further Elm Terrace Garden is all you need.

If I had family who needed care, I would definitely have them come to Elm Terrace Gardens!

My mother chose the live at Elm Terrace Gardens (ETG) because ETG provided independent living and a full life care plan, through which a continuum of services would be provided, if necessary, in Personal Care or Nursing Care. Nursing Care: From August - October 2020 my mother spent time at Hospital ...

My mother chose the live at Elm Terrace Gardens (ETG) because ETG provided independent living and a full life care plan, through which a continuum of services would be provided, if necessary, in Personal Care or Nursing Care. Nursing Care: From August - October 2020 my mother spent time at Hospital of University of Pennsylvania, Magee and Good Shepard receiving PT and OT. Eventually my mother was transferred back to ETG. Because my mother was enrolled in the full life care plan, she had a guaranteed place at ETG. My mother wanted to return to her independent apartment with a private duty nurse paid for by the family. The ETG Conditions of Occupancy agreement allows the resident to request for a reasonable accommodation to remain in the residential living unit; however, ETG denied this request. ETG advised that it could provide all the care prescribed in the discharge plan. This turned out not to be accurate. Staff attitude in nursing care was a concern. The ETG nursing care appears to have a high percentage of memory care patients. ETG staff is comfortable working with memory care patients - staff listens to the patient’s request, politely responds, and leaves with no intention of fulfilling the patient’s request. My mother had mental cognitive ability. Frustration quickly mounted in nursing care. The Director of ETG Nursing advised me that the ETG staff needed to be re-educated. I interpreted that to mean that staff had to be advised that my mother was mentally aware and could remember that she made a request. One ETG staff member advised Mom that they, the staff, were not qualified to take care of people in my mother’s condition. (Mom was essentially a quadriplegic at that point.) ETG management discovered that the comment was made and the resolution was that the staff member was instructed not to have any further interactions with my mother. There were issues from the first return day. ETG was not prepared to receive my mother and my mother spent most of the day waiting in a hallway. In a room, my mother initially did not have a call bell that she could utilize in her condition. ETG did not have all the lift tools that previous facilities had. ETG nursing staff did not have proper lift training and/or did not review the discharge instructions. It caused my mother excruciating pain to be grabbed by the upper arms/shoulder area. To place my mother in the lift, the nursing staff continued to maneuver my mother using her upper arms/shoulder area. My mother eventually refused to be moved via the lift. ETG regarded my mother as a non-compliant patient, but my mother declined to be moved because the techniques of the ETG nursing staff frightened her and caused her much pain. In mid-November my mother was admitted to Jefferson Lansdale Hospital due to shortness of breath. Within a day she was placed on hospice. I had a long conversation with the hospital nurse about my mother and ETG. The nurse advised that the wounds were severe and that since my mother was terminally ill, nothing could be done. But if the situation was different, an investigation regarding the wounds could have been initiated and the hospital would have had serious reservations about returning my mother to ETG, based on ETG’s ability to provide wound care for my mother. My mother passed away within the week at the hospital. These opinions have been shared with ETG. On, or around, 11/19/2020 my brother and I shared these opinions face-to-face with the Chief Operations Officer (COO), Director Nursing, and the Case Manager. At the end of that discussion the COO advised he would respond in one week. As of 9/13/2021 no response has been received. Based on my comments, I rate the ETG independent living as one star for providing living accommodation only with no amenities. I rate the ETG nursing care as one star for providing poor quality of care.

All are bad waiters work here and the cooks does bad stuffs with the girl waiter some of them smoke weeds here.