Concordia Of The South Hills

Staff was very friendly and accommodating.

Buckle up, it’s a long one. Now I’m not one to complain to write negative reviews, but If I could give 0 stars I would. My grandma spent 21 days here following a fall resulting in her needing to be in a wheelchair until she can walk on her own again. From day 1, it was a nightmare. Staff leaving...

Buckle up, it’s a long one. Now I’m not one to complain to write negative reviews, but If I could give 0 stars I would. My grandma spent 21 days here following a fall resulting in her needing to be in a wheelchair until she can walk on her own again. From day 1, it was a nightmare. Staff leaving her to lay in her waste for a long time, a nurse being very rough with her and whipping her around her bed while moving her or dressing her, a nurse dropping a pill on the noticeably filthy floor IN FRONT OF ME and giving it to her, meds being left unattended, nurses telling her just to soil her bed instead of trying to walk to the bathroom (because one time when no one was coming to help , she decided to walk and ended up falling again.), nurses tampering with her Amazon Echo which is her ONLY form of communication to the outside world, nasty attitudes from staff(except activities directors- they’re too pure for this institution), nurses turning off or unplugging her Alexa, changing language settings to a language she doesn’t understand so she couldn’t use it, lack of communication with the family, never knowing what meds or vitamins she was taking upon being asked, nurses rolling their eyes at me and other family members when asked to assist my grandma, (they were busy on their cell phones and/or eating) and much more. I filed a complaint with the local ombudsman, filed a report with the state, and tried numerous times to get in touch with the CEO. If you hate your family member, send them to concordia’s “skilled nursing”.. What a joke. My grandma is not better. Her dementia has worsened significantly. When I would finally get in touch with staff for updates, they would blame her dementia to cover their behinds. “Oh she said we didn’t answer her call light and she was laying in her feces too long? Well you know, with dementia a minute could feel like an hour!” I’ve personally witnessed call lights being ignored while I was there. Residents being left in their wheel chairs in dimly lit hallways waiting for a nurse to come get them, residents in their hospital gowns roaming the halls looking for nurses to assist people IN OTHER ROOMS who’s call light was on for a significant time, but were bedridden. The list of gross negligence is long and exhausting. I advocated as best as I could for my grandma. But this hellacape has negatively impacted her mental health, significantly decreased her appetite due to depression and isolation, and has made her take 10 steps back from the progress I (her caregiver) made with her over the last year with her dementia. If you love your family member who needs skilled nursing, STAY FAR AWAY FROM HERE. 0/10 stars. And don’t bother trying to contact the director of nursing or the Administrator. The administrator is the daughter of the CEO and the company makes the most money from their skilled nursing floor. Keep people handicapped or sick? The longer they get a payout for it. The rooms are dingy, dirty, have scuff marks (and god knows what else) on the walls, the bathroom was filthy, and after one of my grandma’s accidents, I noticed the dirty mattress pad was sitting next to her closet with waste still on it. Talk about a health hazard. This pad sat there for 5 days. Every note we left for my grandma reminding her of how to use her Alexa, or when we were coming next, or notes to staff requesting that they do not tamper with her things, the nurses either threw out or hid in drawers that my grandma would never open. A wedding ring was taken by a relative in fear someone at the facility would steal it. If your loved one enjoys personal space or privacy, or right to self, this place does not offer it. Upon reviewing her discharge papers, I noticed a staff member had printed out information regarding ANOTHER PATIENT’S PERSONAL INFORMATION in her discharge packet! We moved my grandma to a much better facility to ride out the rest of her recovery, I just hope it’s not too late. She is half of the woman she was 21 days ago, and I blame Concordia of South Hills.

I will forever be thankful for the staff at Concordia..My father arrived and was barely able to stand or even lift his head up ..by the time he left he was practically running out of there lol you guys are nothing short of amazing! Thank you ❤️

My father arrived at Concordia unable to stand, walk or even sit up in a chair for more than 30 mins. He was extremely weak, under weight,.ashen in color, he had horrible bed soars he developed while in the hospital and was extremely lethargic. By the time he was discharged from Concordia he gained ...

My father arrived at Concordia unable to stand, walk or even sit up in a chair for more than 30 mins. He was extremely weak, under weight,.ashen in color, he had horrible bed soars he developed while in the hospital and was extremely lethargic. By the time he was discharged from Concordia he gained 20 lbs back, was able to walk 200 feet, his bed soars were completely healed and his spirits were lifted! I can''t express how greatful I am to the staff of Concordia for all the hard work and dedication you committed to my dad''s healing. Thank you Kay, Rebecca, Pam,Kristen, Mary Beth, Amy, J.D. ,Mark, Teresa, Page, Amber, Alex, Kenyatta, Kelly ,and Shawn aka the milk man lol and everyone else that contributed to his healing. I and my family will always be eternally grateful ❤️❤️❤️