Collinwood Care Center

Collingwood is changing for the worst. As indicated by another review, the staff members in key positions are often rude. When calling you are past around to several people without getting your questions answered or getting a resolution. The administrator and social worker do not respond to my c...

Collingwood is changing for the worst. As indicated by another review, the staff members in key positions are often rude. When calling you are past around to several people without getting your questions answered or getting a resolution. The administrator and social worker do not respond to my calls anymore. They only tell staff what to tell me. Decisions made often are done without consent of the family or the responsible party. They tell you something has been done, but is often not true. They get angry when you are not in agreement with certain medications. Plus, there is a revolving door of new staff members. Physician orders outside of the facility are often not followed as specified by the doctor. The list goes on with growing problems observed at this facility. My recommendation is do not trust what they say regarding your family member. CHECK IT OUT for yourself.