Cedarhurst of Dyer

Beautiful location… they are great at selling it but they fall very short of fulfilling what they sell you….. staff was kind but never the same because they use a temp agency …. Really terrible at hygiene for the residents ~ promised caretakers that knew how to handle dementia (in a Memory Ca...

Beautiful location… they are great at selling it but they fall very short of fulfilling what they sell you….. staff was kind but never the same because they use a temp agency …. Really terrible at hygiene for the residents ~ promised caretakers that knew how to handle dementia (in a Memory Care) facility and they did not…. So if you’re looking for appearances this place is great …. And their salespeople are even better but I promise you your loved one is not getting the level of care you were told… we were there multiple times daily so we saw a lot…. We pulled our loved one out after they tried giving her the wrong meds twice… luckily we were there when it happened….. again super nice but not super qualified staff at our time of residency….we received a refund…. But that doesn’t really take care of the neglect we felt was taking place.

I do think that the staff & everyday workers are very kind, attentive, and professional. Cedarhurst is a beautiful facility, the building itself is beautiful and lovely to look at. My loved one has a good view from their patio, which overlooks the courtyard filled with freshly planted flowers and v...

I do think that the staff & everyday workers are very kind, attentive, and professional. Cedarhurst is a beautiful facility, the building itself is beautiful and lovely to look at. My loved one has a good view from their patio, which overlooks the courtyard filled with freshly planted flowers and vegetables. It's very nice. When it comes to communication between the community and our family, the nurses and CNN's are quite good at communicating. I have, however, had some issues with administration. They were supposed to give me a call about something, but they never did. Thankfully I'm very proactive and I was able to take care of the things that were lacking. I'm not saying this to complain as there's no perfect place, but for example: Cedarhurst only has certain contracted hospice facilities that they allow in. The hospice we wanted to use was not allowed in the building and that wasn't communicated with us in the beginning. It's not a big deal because the hospice we ended up using was great, but it still should've been communicated because people typically have personal preferences for that sort of thing. Also, to my knowledge there's no Director of Nursing on-site. There's no office for that person in the building, so I believe she's based out of Corporate. She does visit the building sometimes, but again, she does not have an office in the building where you can directly call her or stop by to visit. I've never had to communicate with someone through email only, but that's how it is here. She can't be reached by phone, you have to send a message so that you can be contacted via email. I tried to leave a message for her to call me once and that didn't go too well. This may be a transitional thing, because there was a Director of Nursing in the building previously. But I again, used my persistence to overcome those communication issues. These are all things I've expressed to them, and every issue I've had has been resolved well. It just took a bit longer, which is ok because no place is perfect. Overall I would recommend Cedarhurst of Dyer to others