Brookdale Mandarin is an assisted living facility located in Jacksonville, Florida, offering a range of care and support services for seniors who need assistance with daily activities. The community provides full assistance with bathing, eating, dressing, and toileting for residents who require additional help. Medication management, incontinence care, diabetes care, and ambulatory care are available, supported by onsite nurses and a team focused on individualized care plans. Residents with psychiatric needs are accepted, and hospice services can also be arranged as required.
Medical support at Brookdale Mandarin includes wound care, physical therapy, occupational therapy, and podiatry. These services are complemented by a dedicated therapy room and access to a therapy pool, offering opportunities for rehabilitation and wellness. The facility houses a fitness program, yoga sessions, and an outdoor pool, supporting both physical and social engagement. Residents may also visit the barber/beauty salon, attend religious services in the chapel, or make use of laundry and dry-cleaning services. Clubs, social communities, and organized activities are offered, though residents note inconsistent access at times, particularly to the pool and transportation.
Reviews from residents and families generally reflect high satisfaction with the caregiving and nursing staff, who are described as attentive, communicative, and supportive during transitions. The activity staff receives similar praise for their engagement. Apartments are characterized as clean and spacious by many, though some areas may feel small or dated; periodic renovations have addressed some infrastructure concerns. Conversely, administrative and office staff have been the subject of regular criticism for poor communication, slow response times, and billing issues, especially during periods of high staff turnover. Meal quality and service speed receive mixed feedback, with some reports of improvement and variety and others of slow or inconsistent service.
Overall, Brookdale Mandarin aims to balance independence with personalized care in a residential setting. While amenities and care staff are highly regarded by many, there are documented concerns about administrative responsiveness, occasional lapses in care response times, and infrastructure consistency. Residents and their families often express comfort and a sense of security in the quality of care but also suggest that improvements in communication and management could enhance the experience further.
Costs at this community start at $2,100 and range up to $3,118. The average price in the community is $2,632, which is less than the average price in the area of $5,335. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
