Brightview Warren

The price to live at Brightview is astronomical in comparison to newer Assisted Living Communities. We wanted to move my great aunt to Brightview, but found it to be a bit expensive.

I moved my husband who was diagnosed with Alzheimer’s into BrightView Warren in February 2/17/18. In the beginning we were very happy and sang their praises. As the memory unit grew to a capacity of 28 residents, the number of aids did not grow as the same ratio that the residents grew. Thus, I st...

I moved my husband who was diagnosed with Alzheimer’s into BrightView Warren in February 2/17/18. In the beginning we were very happy and sang their praises. As the memory unit grew to a capacity of 28 residents, the number of aids did not grow as the same ratio that the residents grew. Thus, I started to notice the care slipping. Personal hygiene was neglected. These residents are afflicted with this ravishing disease, and will not always agree to personal hygiene or taking their meds. One would hope that the proper training, with follow up coaching on a continuous basis of the staff would enhance their ability to work with these residents who do not know what is good for them. In his deterioration, my husband has forgotten to use the phone, which made it difficult for me to communicate with him, especially when i do extensive traveling for my job. I learned about a new Alexa communication device called: Echo Show. This allows me for both of us to see each other on the screen, and talk, and gives us both a sense of security. Within a week of having it, I heard my husband calling for help at 1:30 am. When i saw his calls were futile, I called the main number for home seeking help. My calls went unanswered. This necessitated for me to drive at this hour ( I do have to work) only to find NO ONE available to help. I called the main number, as well as rang the alarm button. Those were all futile. I found my husband, in the effort to go to bathroom fell on the floor and did not made it to bathroom. He slipped on his feces, and could not get up. Without a response to my calls for help, I cleaned my husband, lifted him up from the floor (not easy) and put him to bed. This experience traumatized him. I approached the director through email and face to face. The response was that of denial, and they they had aids on the floor. They would never admit to wrong doing. I insisted on getting a written corrective action plan but never did get one. Finally I was told that the 2 employees that were on duty were asleep and were fired. I was given an ultimatum: either I move him out because they had a waiting list, or I hire a 24 hour licensed care provider. First of all, they do not have the accommodations to accommodate 24 hour care providers. The second was that at $25 per hours x 7 days a work, the cost to me per month would be close to $19,000 (this is on top of what pay BrightView). There is no other patient on the memory care unit that has a 24 hour care - my husband is one of the higher functioning residents. Prior to putting the Echo Show in (my intention was to be able to communicate with him because he has forgotten how to use the phone), I was told that we were breaking the lease because we are not allowed to have cameras. But the Echo devise is not a camera - it is a communication device. But now I realize that I am able to see many things go on. I was told by the Director Susan Bruncati that residents were checked on every hour. This is the furthest from the truth because I have been watching for it. More half the residents living in the memory care unit have had to hire their private aids. If BrightView hired adequate number of aids and paid enough so that they do not all have to have second jobs, and managed well, more of the residents would not need to hire private aids. In conclusion, this place is smoke and mirrors - their are driven by the almighty dollar and do have have any passion for the care of the residents. A word of caution - do not believe or trust any thing they tell you. They lack integrity, honesty and compassion. Would you want to trust your loved in their negligent care?